Help us deliver like never before
Australia Post is delivering like never before. From the vehicles that we drive to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers, and for our people. We’re moving forward and we want you to come along for the ride.

About the opportunity

Reporting to the Customer Resolutions Team Manager, you are responsible for ensuring the accuracy and timely investigation of enquires submitted by both Internal and External measures, with applicable Root Cause Analysis completed.

You’ll also

Perform Root Cause Analysis and corrective actions are undertaken as part of the investigation prior to raising associated Credit Notes and maintaining an accurate allocation of Credit Notes against client accounts
Liaise with internal and external Customers regarding account queries/disputes, with the objective to resolve issues promptly
Record and maintain all written and verbal communication with clients accurately within our Query Management System – SalesForce
Build internal/external relationships to ensure communication is effective in the resolution of account discrepancies
Effective liaison with our clients to ensure customer service levels are kept at a premium
Ensure that departmental strategies to actively reduce Credit Notes Volumes / Values are adhered to.
Queries are actioned within an average turnaround timeframe of 8 Business Days

About you

Experience in Credit/Accounts Receivable with Excel knowledge is highly regarded
Proficiency in relevant modules of ERP Systems – TEAM / Salesforce is desirable
Experience in developing and maintaining customer relationships, with both internal/external stakeholders

How we’ll deliver for you

Join one of the most culturally and linguistically diverse workforces in Australia, where we’re all ages, genders and come from all walks of life
We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together
Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose

We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

1 Jobs in Minchinbury, NSW, Australia (AU)

Customer Resolutions Officer (Startrack Minchinbury)

Australia Post