Highline Manufacturing is a fast paced dynamic subsidiary of Bourgault Industries Ltd located in Vonda, SK. Focusing on our customers at all levels of our business, we manufacture high quality, need driven, agricultural and industrial equipment.

We are looking for a hands-on, self-motivated individual to join our Service/Field Support team from a remote location based in Central Alberta! This is a unique and challenging position that includes both customer service support and hands-on field support to customers.

Responsibilities:

Provide dealer/customer support for all Highline products – on site or by phone
Provide dealer/customer training at Dealer Day events or other training functions
Provide documented feedback to Highline Engineering/Marketing of customer feedback with the purpose of resolving field related concerns
Receive/process parts orders to ensure customer needs are met
Competently assess warranty claims and work toward elimination of the root cause

Qualifications:

Degree or diploma in an agricultural/mechanical field (e.g. Agricultural Equipment Technician)
A minimum of 3 years’ experience providing customer service, technical support, or related problem solving
Strong customer service orientation, with an ability to provide professional, solution-focused support
Extensive knowledge of and ability to maintain agricultural equipment (knowledge of Highline products is a strong asset)
Ability to operate and repair agricultural equipment
Strong organizational skills and the ability to balance multiple priorities
Ability to work both work independently and as part of a team
Ability to think critically and analytically solve problems
A balance of practical experience and creativity
Ability to work in a self-directed environment and make decisions
Willingness to get your hands dirty!
Welding & fabrication skills are an asset

About the Benefits

As a valued member of our team, you can look forward to the following benefits:

Competitive wages
Performance based pay increases
Vehicle provided (or vehicle allowance option)
Extended Health & Dental benefits
Flexible individual Health Spending Account
Company-wide profit sharing and more
Group insurance including travel insurance, life insurance, short-term & long-term disability insurance
Group Registered Retirement Savings Plan with company-matching RRSP contributions

Wage Range: $26.00 - $48.96 (Dependent on Experience)

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1 Jobs in Vonda, SK, Canada (CA)

Customer Service Technician

Bourgault Industries