Perks & Benefits:
- Dental care
This role is expected to start at Grade 3 Step 1. Salary will be pro-rated.
The Administrative Assistant role provides front-line service with a focus on First Nations clients and administrative support in the planning and delivery of clinical services (virtually and in-community) and health-related programs.
Organizational Status
This position reports to the Manager, Pharmacists Clinic.
Work Performed
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Front-line duties with a focus on First Nations clients, including: receiving clients and visitors, fielding inquiries, answering and directing telephone calls, receiving and sending client referrals, scheduling appointments including coordinating case conferences with other healthcare providers, contacting clients and Health Centre Medical Office Assistants for follow-up appointments, providing appointment reminders, preparing clients for on-site appointments, coordinating faxes and follow-up from client appointments
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Documentation duties including: registering clients in the Oscar Electronic Medical Record (EMR), preparing charts in the Oscar EMR and Kroll Pharmacy System, sending Notice of Appointments to referring healthcare providers, drafting referral pathways, maintaining and updating referral documents
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Working with health technologies including Veribook, SRFax and MediNet
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Administering billing and claims submission to third party payers and PharmaCare (via PharmaNet), and maintaining records
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Managing correspondence including mail, courier services, e-mail, faxes and scanned documents
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Assisting with setting up data collection tools including surveys, workshops and interviews for healthcare providers and clients as well as compiling results and summary reports.
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Maintaining the accuracy, accessibility and confidentiality of project files and records.
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Making arrangements for collaborator engagements and visits to participating communities (e.g., coordinating and booking logistics, setting travel schedules, obtaining cost estimates and managing reimbursements, preparing supplies for services and evaluation).
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Coordinating events with participating communities (e.g. assistance with event planning, organization of workflow assignments, catering, venue booking, AV set-up, community meetings, take meeting minutes etc.).
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Maintaining relevant files, records, mailing lists, schedules, and other related administrative organizing.
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Entering and editing basic data and running routine data reports.
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Drafting, editing and proofing written reports (e.g., community visit summary reports, interim reports), contracts, proposals and communication.
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Following operational policies and procedures for the Clinic and FNHA
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Attending FNHA/Clinic team meetings, taking meeting notes and liaising with external collaborators and Health Centers
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Working collaboratively with other team members, other health care professionals, students and other members of the Faculty of Pharmaceutical Sciences.
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Other duties as required
Consequence of Error/Judgement
Supervision Received
This position reports directly to the Manager, Pharmacists Clinic and is required to make independent decisions using judgment based on knowledge of operations and Clinic policies and procedures. They work closely with other Clinic team members and undergraduate academic students.
Supervision Given
This position does not supervise staff.
Minimum Qualifications
High School graduation, plus one year of related training, plus two years of related experience, or an equivalent combination of education and experience.
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Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
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Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
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Completion of a Medical or Dental Office Assistant program (including terminology) desired.
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Three years of related medical, dental or pharmacy administrative experience or the equivalent combination of education and experience preferred.
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Completion of equity, diversity and inclusion (EDI) training or experience working with historically marginalized groups and people with diverse perspectives desired.
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Accurate typing speed of 50 wpm
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Experience using MS Word, Excel and Outlook.
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Medical terminology and excellent spelling and punctuation skills.
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Excellent communication, interpersonal, organizational, and time management skills with demonstrated ability to efficiently and effectively coordinate tasks.
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Ability to engage with community partners and community members in a culturally safe and appropriate manner through in-person, email or telephone conversations.
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Attention to accuracy and detail, and ability to meet deadlines and work with interruptions.
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Ability to exercise initiative, judgment, tact and discretion, and to maintain confidentiality.
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Ability to work both independently and within a team environment.
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