Administrative Support Clerk

The District Municipality of Muskoka is currently recruiting for an
Administrative Support Clerk
The District

Muskoka is a great place to live and play, and the District is a four-season municipality passionate about
protecting, servicing and caring for this community. We have opportunities that will allow you to learn, grow and
build your career amongst other ambitious leaders and innovators. We offer a competitive compensation
package and are committed to promoting diversity, accessibility and inclusion.

The Opportunity

Provides general administrative support to departmental programs and services. Additionally responsible for
areas of specialty including collections, local systems support, employment and payment functions.

What you will do: What you will need:
• Provides general administrative support to case

management and departmental functions, including
but not limited to: gathering statistics and
information, preparing correspondence, scheduling
resources and appointments, collection and payment
of accounts, data entry, filing, photocopying, and
general office procedures.

• Collects, organizes and disseminates client-based

data using a variety of databases and software
programs.

• Work safely and in compliance with relevant statutes

and regulations and within the safe work procedures
and directives as established by the District.

• Liaises with department staff and third party

agencies/vendors in the provision of information,
payment of accounts and/or scheduling of
appointments.

• Liaises with clients in the completion of documents,

scheduling of appointments, delivery of information
and referral to departmental and community
resources.

• Graduation from a one-year Community

College program, or equivalent, with
specialization in office administration;
proficiency in office procedures and computer
skills, and over one year of previous
experience.

• Demonstrated ability to communicate

effectively and courteously with members of
the public, both in person, telephone or
electronically.

• A valid Ontario driver’s license.

For a full outline of the responsibilities
and requirements, please review the job
description below.

What we are offering

This is a Permanent Full-time opportunity at the District. The hourly compensation range for this role is
$25.05 - $27.48 based on a 35 hour work week. The District is also proud to offer the following to our
permanent employees:

The Next Step

If you have the necessary skills, experience and qualifications, and can support our vision and
values (RISE: Respect, Innovation, Service and Equity)

This posting closes Wednesday, August 21st 2024 @ 12:00 NOON

Visit our careers page for other opportunities.

The District of Muskoka is an equal opportunity employer and values diversity in our workforce, encouraging applications from

all qualified individuals. Our organization is committed to providing persons with disabilities with equal opportunities and
standards of goods and services, and we are compliant with the Accessibility for Ontarians with Disabilities Act. If you require
disability related accommodation to participate in the recruitment process, please advise the Human Resources department as

soon as possible. Accommodation may be provided in all steps of the hiring process. Any questions regarding this posting
should be directed to the Human Resources Department.

JOB DESCRIPTION

Administrative Support Clerk

Department: Community Services Reports to: Manager, Programs
Effective

Date: April 2006 Supersedes:

Classification: CUPE Inside Class 4
Job

Evaluation
Date:

April 2006

SUMMARY:
Provides general administrative support to departmental programs and services. Additionally responsible
for areas of specialty including collections, local systems support, employment and payment functions.
MAJOR RESPONSIBILITIES (not limited to):

• Provides general administrative support to case management and departmental functions, including but

not limited to: gathering statistics and information, preparing correspondence, scheduling resources and
appointments, collection and payment of accounts, data entry, filing, photocopying, and general office
procedures.

• Prepares and issues drug cards, income statements, manual cheques, and other documents related to the

administrative support of department programs.

• Collects, organizes and disseminates client-based data using a variety of databases and software programs.
• Work safely and in compliance with relevant statutes and regulations and within the safe work procedures

Local System Support: Prints, distributes and archives cheques, letters and reports. First-line trouble-
shooting and support of hardware and software, coordinating access to technology through the District
Computer Services department and off-site third parties. 

Employment: Develops a variety of forms, agreements, sponsor proposals and marketing materials in
support of Ontario Works employment activities. Completes data entry of client and sponsor records.
Issues client employment-related payments. Orders and maintains departmental forms and program
supplies. 

Payments: Issues payments and posts reimbursements to client and third party accounts, including
purchase orders, vouchers and hostel billings. Issues manual cheques as requested. Responsible for
receipt, posting and reconciliation of accounts receivable including third party assignments. Prepares
specialized correspondence in support of Case Management. 

Collections: Collects delinquent overpayments on terminated files using a variety of tools, resources
and information. Conducts preliminary overpayment reviews including client contact through
correspondence and telephone. Coordinates the delivery and receipt of overpayment information with
other provincial offices. Posts client repayments and updates collections records as required. Schedules
resources, equipment and room bookings for department staff.

• Related duties as assigned.

EDUCATION, EXPERIENCE & QUALIFICATIONS:

• Graduation from a one-year Community College program, or equivalent, with specialization in office

administration; proficiency in office procedures and computer skills, and over one year of previous
experience.

• Demonstrated ability to communicate effectively and courteously with members of the public, both in

person, telephone or electronically.

• A valid Ontario driver’s license.