Perks & Benefits:
Job Description
About the team:
Our team is dedicated to delivering exceptional service while managing our customers' superannuation benefits with the utmost care and efficiency. We believe that our success hinges on our commitment to customer focus, teamwork, and meeting service level agreements (SLAs).
Your new role:
We are seeking a dedicated and detail-oriented Administrator to provide essential admin support to the APS team, ensuring that our customers receive a seamless and positive experience throughout their journey with CSC.
You will be the point of contact for customer communication via phone and email, ensuring that inquiries are handled promptly and professionally. Your role will also involve entering data accurately, processing benefit applications and payments efficiently and providing general information to customers as needed.
We are looking for someone who takes pride in their work and has a commitment to delivering high-quality service. If you have a passion for helping others, join our team and contribute to the continued growth and success of CSC.
Responsibilities:
- Ensuring that daily administration and data entry tasks are completed accurately and on time
- Responding to client inquiries, by phone, or through written correspondence
- Ensuring customers’ superannuation benefit requests are complete and follow up with them for any missing items before submitting these requests for processing in accordance with our service level agreement, timeframes, legislation and Fund rules
- Adhering to internal procedures and guidelines while working collaboratively with your team to provide support as needed
Desired Skills and Experience
What you need to excel:
- Solid understanding of superannuation processes and relevant legislation required
- APS scheme knowledge highly regarded, but not mandatory
- RG146 qualification is not mandatory but will be considered an advantage
- Strong attention to detail, and commitment to outstanding client service
- A proactive and solution-focused approach, to help meet the needs of our customers while growing your career in the superannuation industry
- Clear written and verbal communication skills with the ability to clearly communicate to a range of audiences and stakeholders
- Excellent administrative/coordination skills
- Demonstrated ability to plan, organise and prioritise
- Ability to be an innovative and flexible team player
- Professional attitude and willing to contribute to a positive business culture
What will you get in return?
- Permanent position within a collaborative and supportive team
- Continuous learning opportunities and the ability to cross train within the team and across the business
- Flexible workplace arrangements (Canberra – 2 days in the office)
- Benefit from CSC’s commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role
How do I apply?
To apply for this opportunity please include a current resume. For questions or more information about this opportunity, please reach out to [email protected]
- Please note: Agency submissions will not be considered for this position.
- Applications close: Wednesday 26 Feb 2025, 5:00 pm
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