Advanced Account Advisor

Schedule:

• Training will be virtual for 5 days
• Schedule after training: Monday-Friday 8:45 a.m. to 5:15 p.m.
• Please note: schedule is subject to change based on business needs.
• This is hybrid position.
• Hourly pay: $23.87 ; Bilingual pay: $24.59

WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

Your Impact

Who You Are

Required Qualifications

• A minimum of 6 months of ExpressToll Contact Center experience.
• Strong interpersonal skills and the ability to communicate with many diverse levels within the organization.
• Must maintain a positive and professional attitude with E-470 customers and peers.
• Ability to adhere to strict attendance requirements.
• Bilingual (English/Spanish) preferred.
• Excellent written and verbal communication skills
• Experienced in meeting and exceeding metrics and goals.
• Ability to work independently.
• Ability to multi-task when taking calls and notate accounts, while maintaining department average handle time goals.
• Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP’s Code of Conduct and related policies and procedures.
• Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies.
• Ability to work in office as required for coaching, training, power/internet outages and technical related issues.
• Closing Shift (8:45-5:15pm) ability to work past scheduled time-off to complete and clear out calls in queue.

Physical Demands

Primarily sedentary physical work requiring ability to lift a maximum of 50 pounds; occasional lifting, carrying, walking, and standing; frequent hand/eye coordination to operate computer keyboard and office equipment; vision for reading, recording and interpreting information; frequent speech communication, hearing and listening to maintain communication; daily use of computer keyboard, standard office equipment and telephone.

WSP Benefits

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.