Associate, Service Caledon

The Town of Caledon is a dynamic municipality that successfully balances urban, rural and agricultural communities. Our energetic staff are guided by our core values that create an environment for continuous improvement and customer service excellence.

In addition to offering exciting career opportunities, the Town also provides a competitive and comprehensive total rewards package. Come see how you can make a difference.

The Opportunity

Reporting directly to the Supervisor, Service Caledon, this role is responsible for ensuring courteous, accurate, responsive and efficient service delivery for clients contacting the Town of Caledon. The Associate, Service Caledon rotates between phone and counter service to facilitate first contact resolution for incoming inquiries, complaints, and service requests.

As an Associate, Service Caledon you will perform the following duties, including but not limited to:

• Provide service across all channels (in-person, via telephone, email, mail, and online) in accordance with the Town’s quality standards
• Provide a broad range of information, direction and resolution requiring varying degrees of research and knowledge of departmental services
• Respond to, refer or transfer, and record customer inquiries that cannot be resolved at first point of contact to appropriate division or outside agency. Follow-up to ensure timely responses from other service areas
• Participate on work group team projects and/or activities as assigned. Partner with various departments and provide input for streamlining processes, enhancing services and expanding the responsibilities of Service Caledon
• Act as Deputy Issuer of Marriage Licenses, Deputy Division Registrar, and Lottery Licensing Officer
• Receive, accept and process payments for various Town services. Perform daily financial reconciliations, bank deposits, and account adjustments in accordance with corporate cash handling procedures and with the support of the Manager, Revenue/Deputy Treasurer

The Ideal Candidate

We are seeking an enthusiastic professional with a post-secondary diploma in Business Administration, Public Administration, or closely related field. Our ideal candidate has a minimum of 1 - 3 years related experience in client service role, preferably in a municipal setting and dealing with multiple service areas.

We are seeking an individual with demonstrated service-orientation that reflects Caledon’s quality standards: accurate, courteous, responsive and easy to navigate and demonstrated understanding of municipal services and basic financial literacy, and computer proficiency in MS Office (Word, Excel, Outlook). Additional experience with AMANDA, Vailtech, and/or other software including CRM, Work Order, and Asset Management software would be an asset.

This position offers a salary range of $61,730.86 - $75,650.81 plus a competitive benefit package

Satisfactory passing of a criminal record check, and proof of qualifications will be required of any successful candidate(s) for this position.

The Town is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The Town is an equal opportunity employer that is committed to an inclusive and barrier-free workplace. If your application requires accommodation, please contact People Services at (905) 584-2272 Ext. 4738.

Applications for this posting will be accepted until August 27, 2024, 12:00PM.

How To Apply

To learn more about employment with the Town of Caledon and to apply for this exciting and challenging opportunity, visit: www.caledon.ca/careers

If needed and upon request, this document can be made available in an alternative format.