Call Center agent

**Job Title: Call Centre Agent**

**Location:** Multan, Pakistan

**Company:** ClickTake Technologies

**About Us:**

ClickTake Technologies is a leading provider of [IT services], dedicated to delivering exceptional customer service and innovative solutions. As a UK-based company, we pride ourselves on our commitment to excellence and our dynamic work environment.

**Job Description:**

**Responsibilities:**

- Handle inbound and outbound calls in a professional manner, ensuring high customer satisfaction.

- Resolve customer queries, complaints, and issues promptly and effectively.

- Provide accurate information about products and services.

- Update and maintain customer records in the database.

- Follow up on customer inquiries and ensure resolution.

- Adhere to company policies, procedures, and regulatory requirements.

- Collaborate with team members to achieve targets and improve service quality.

- Identify opportunities to upsell or cross-sell products and services.

**Requirements:**

- Previous experience in a call centre or customer service role.

- Excellent verbal and written communication skills.

- Strong problem-solving abilities and attention to detail.

- Ability to work under pressure and handle high call volumes.

- Proficiency in using computer systems and databases.

- A positive and professional attitude.

- Flexibility to work in shifts, including evenings and weekends.

- A high school diploma or equivalent; additional qualifications will be a plus.

**Benefits:**

- Competitive salary and performance-based bonuses.

- Comprehensive training and development programs.

- Opportunities for career advancement.

- Friendly and supportive work environment.

- Employee discounts on company products/services.

- Health and wellness programs.

**How to Apply:**

Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and why they are a good fit for this role to [email protected] by .

Job Types: Full-time, Internship, Fresher
Contract length: 6 months

Pay: Rs10,000.00 - Rs20,000.00 per month

Education:

• Bachelor's (Preferred)