Council Tax Case Worker

£24,703 - £28,377 per annum

37

Full time

25/06/2024

COLREQ01289

Contract Type: x 2 Permanent

Working Hours: 37 hours per week

Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors, and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.

We have two vacancies for a full time Council Tax Case Worker. This is an exciting opportunity to actively improve the Council’s income through collection of Council Tax. We are looking for a motivated individual who is keen to be part of a team who work hard to achieve ambitious targets.

Each year the Council collect’s millions of pounds of Council Tax which all contributes towards delivering essential services for our customers. The team is busy and dynamic, and you can expect to handle customer contact, carry out back-office work and be part of projects and trials to improve processes.

Within this Team it is essential for Officers to be able to handle confidential and personal information and to deal with customer enquiries in a sensitive and helpful manner. The successful candidate will be able to negotiate and have difficult conversations but will also have the ability to identify customers who require further assistance or who may be vulnerable. We also expect them to have excellent written and verbal communication skills.

We aim to provide the best possible service for all of our customers therefore commitment to customer excellence is vital in this role.

Duties of the role

As an essential member of the Council Tax team, you will be able to work in a team to collect Council Tax and resolve customer queries at point of contact.

A Baseline Personal Security Check (BPSS) will be a requirement of this role and will be completed if you are the successful applicant for the role. For more information on this please click here.

Qualifications and skills required

We expect you to have:

We also hope you have:

What we offer

The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.

Other benefits include:

For an informal discussion about this vacancy, please contact Ruth Atkinson, [email protected]

For further information regarding this vacancy, please click here.

Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.