Credit Services Manager

2025-01-22 | Ensemble Health Partners | Remote |  | United States

Perks & Benefits:

Location:
Remote
Privileges:
  • Tuition reimbursement
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
CAREER OPPORTUNITY OFFERING:
  • Bonus Incentives
  • Paid Certifications
  • Tuition Reimbursement
  • Comprehensive Benefits
  • Career Advancement
  • This position pays between $62,500.00 - $119,700.00/based on experience
The Manager, Credit Balances will support the Director, Credit Services in the selection, direction and development of credit balance department team members, and will report to the Director, Credit Services. The Manager will be responsible for assisting team members with problematic accounts and questions regarding credit resolution and refund processes. The Manager will be responsible to report on Key Performance Indicators for the department and will be held to the standards identified as benchmarks for each client. Position duties include managing the daily work-flow of the department, monitoring progress to identify trending issues and develop training or processes to address these issues. The Manager will also hold huddles to efficiently cover new or evolving training focuses to encourage and develop team members. The Manager will be responsible for overseeing progress on the floor and monitoring the worked accounts for quality assurance. The position will also manage assigned associate's time management and approval of timecards for payroll processing.
Essential Job Functions:
  • Assists with creating strategic vision for credit balance services across the organization. The Manager will be responsible for assisting the credit balance leadership in developing and implementing short and long-term plans and objectives to improve revenue and ensure compliant credit resolution.
  • The Manager will work with revenue cycle departments to identify and correct trends to implement preventative measures and timely resolution.
  • Regularly monitors data to identify gaps in the operations and works with key parties / departments to resolve the issues. In addition, monitors ongoing issues to ensure new processes are consistently followed and maintained
  • Organizes functions through establishing clear accountabilities and decision rights, delegation of duties and appropriate departmentalization. Counsels and disciplines employees when necessary in accordance with department and/or organizational policies.
  • Establishes departmental goals with staff to optimize performance while improving operations to increase customer satisfaction and meet the financial goals of the organization
  • Participates in monthly, quarterly and annual key indicator goal setting. Participates in reviews, updates, and implementation of policies and procedures to support the vision and goals.
  • Accountable for a comprehensive and effective communication strategy with the department that promotes a common understanding of the market, vision, strategy and accountabilities.
  • Promotes a culture of two-way communications and creates opportunities for staff participation. Activities focused on Employee engagement, including intentional coaching and mentoring.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Job Experience:
  • 4 to 6 years
Education Level:
  • Associates Degree or equivalent experience
Preferred Knowledge, Skills and Abilities:
  • 4 year/ Bachelors Degree
  • 4 - 6 Years of Revenue Cycle Experience
  • Previous Supervisory Experience
Join an award-winning company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards
  • Innovation
  • Work-Life Flexibility
  • Leadership
  • Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
  • Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
  • Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
  • Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
  • Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact .
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
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