Customer Relations Coordinator, Remote US

ABOUT US

We’re Minor Figures. Founded on a rooftop in 2014 by three friends with a shared love of coffee, MF has since grown into a global brand with a team of over 100 people across the world, with offices in the UK, USA, and Australia. We create plant-based products for coffee lovers, baristas and a better planet. We love teaming up with people as mad about coffee as we are and love nothing more than heading down to their local cafe to enjoy a chat with the friendly & expert barista.

All our products are 100% plant based and vegan friendly. The company is exploding, achieving record sales figures each quarter.

Minor Figures would be nothing without the independent coffee scene and our products can be found in over 4,000 specialty coffee shops worldwide, where we regularly run Freedays and Minor Figures FM events. We’re also expanding fast, with products lining the shelves in major supermarkets in our three core regions and our team achieving record sales figures quarter-on-quarter.

At Minor Figures, we’re passionate about creating a positive impact and we put sustainability at the forefront of everything we do. We’re a B Corp certified company.

We have big plans for the future of MF. As we continue to grow at a rapid pace, we want to welcome creative, curious, free-spirited, bold thinkers to join us to make that happen. Everyone’s invited. We collaborate, improvise, synchronise. We are wholly authentic, uplifting and constructive. Because magic happens when everyone’s vibing and having a good time. We value individuality and we want you to be yourself. If you share our love for coffee and you want every day you spend at work to feel like your first, we’d love to hear from you.

SALARY BANDING

50-60K annually USD

ABOUT THE ROLE

The Customer Relations Coordinator is a vital player on our operations team, ensuring all the moving parts come together seamlessly. If you're a super-organized individual who thrives in a fast-paced environment and loves the thrill of keeping everything on track, this role is perfect for you! You'll need top-notch communication skills, a knack for problem-solving, and the ability to collaborate effortlessly with others. Get ready to dive in and make a real impact!

WHAT YOU’LL BE RESPONSIBLE FOR

In any operations role, there are many working parts and every day is likely to look different from the next but here are a few of the top responsibilities we're looking for:

• Scheduling and coordinating pickups and deliveries with 3rd party warehouses + carriers + customers.

• Entering and communicating sales orders + Sample orders in ERP + Chat tool

• Facilitating Ecommerce orders, processes and relationships, including Amazon

• Fielding customer feedback from website inquiries and social media

• Compiling customer feedback data to inform company strategy

• Partnering with Global Marketing team on company messaging

• Escalating customer feedback to the appropriate departments

ABOUT YOUR TEAM

Our Ops team is small but mighty. The Customer Relations Coordinator role will report into the Supply Chain Director of North America. Although the entire team is remote we are a very close knit bunch. We truly believe in our product and know how to speak the language of coffee. We like to build lasting relationships within our team as well as with our customers.

ABOUT YOU

We want people coming into Minor Figures to be a true version of themselves every day. We want people that embrace every day being different. People that can bring the energy, support their team mates when the times get hard, but not hold off from asking for support themselves. Because support is available and yes, sometimes… many times in fact, we all need it.

We hire humans, not machines, so let’s look at the key skills that we love to see. People that:

• Live and breathe their authenticity and individuality in everything that they do.

• Take pride in what they do, and inspire others to do the same.

• Have a sense of fun and adventure, along with a hands on & a can-do approach.

• Not be phased by constant change and challenges and willing to adapt and implement solutions.

• Collaborate like crazy & have a willingness to help in all areas of the business when needed.

• Approach every day like it’s day one. Committed, open minded and ready to enjoy every exhilarating second.

Here are some core skills and experience we are looking for in this role:

• Time management, prioritization and multitasking abilities

• Great problem solving skills / Process Orientation

• Strong communication and interpersonal skills

• Detail oriented and methodical

• Quick learner

• Experience working in customer service preferred

• Experience in Ecommerce preferred

• Comfort and ability to work independently in a remote environment

WHAT’S IN IT FOR YOU

We realize that a job is more than just the take home salary each month. So what are you really getting?

As part of the MF team, not only will you have the opportunity to own your role and make it, you and us a success, you’ll also be becoming part of something very special. Minor Figures’ ethos is that everyone is welcome, as long as you leave all hang-ups, social barriers and prejudices at the door.

You’ll embark on a journey that doesn’t have a destination. It just keeps going. Your contribution will help us become the most loved brand on the planet & the number speciality coffee brand. With that, you’ll grow, develop and progress as we do and you’ll play your part in us having a planet to do this on.

And, as part of the Minor Figures team, you’ll have the opportunity to invest in the business, with the option to buy shares in the company at an agreed price. Having skin in the game and really contributing to our success. Because it’s you and us all that do make this all happen.

But of course, we look after you in the other ways that you’d expect:

• 
  Health, Dental, Vision and Life Insurance plans

• 15 days vacation, 14 days paid holiday

• Employee share options scheme, available to all full time employees.

• 1 day paid leave to support a cause of your choice through volunteering or activism

• 401(k) retirement plan with company match

• Flexible working to meet the needs of the role

• Access to the Calm app

• Flexible CoWorking Spaces across the US

YOUR COMMITMENT

This role is fully remote and functions on a work schedule of Monday-Friday between the hours of 8:00am-5:00pm.

OUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION

At Minor Figures everyone is welcome. We are committed to cultivating and maintaining a culture that is inclusive and diverse. We celebrate differences and continually support all members of our company to be proud of who they are. In recruiting for our team, we pride ourselves on equal employment opportunities regardless of gender, sex, age, disability, race, religion, sexuality or social class. We hire the best people based on an evaluation of their abilities and effectiveness, nothing else.

WHAT’S NEXT

You’re sold? The coffee is brewing, you’re ready to hit send and sit back and wait for a response?

In order to make that happen:

• Submit a Resume and any supporting documents to us.

• Tell us why you want to work with us at Minor Figures.

FOR RECRUITMENT AGENCIES:

We value the impact & work recruitment agencies have & do. We have people that have worked within & relied heavily on the support of agencies in their career. That said however, we’d really appreciate it if we didn’t receive any unsolicited or out of the blue applications.

About us

We’re Minor Figures. Founded on a rooftop in 2014 by three friends with a shared love of coffee, MF has since grown into a global brand with a team of over 100 people across the world, with offices in the UK, USA, and Australia. We create plant-based products for coffee lovers, baristas and a better planet. We love teaming up with people as mad about coffee as we are and love nothing more than heading down to their local cafe to enjoy a chat with the friendly & expert barista.

All our products are 100% plant based and vegan friendly. The company is exploding, achieving record sales figures each quarter.

Minor Figures would be nothing without the independent coffee scene and our products can be found in over 4,000 specialty coffee shops worldwide, where we regularly run Freedays and Minor Figures FM events. We’re also expanding fast, with products lining the shelves in major supermarkets in our three core regions and our team achieving record sales figures quarter-on-quarter.

At Minor Figures, we’re passionate about creating a positive impact and we put sustainability at the forefront of everything we do. We’re a 100% carbon neutral and now a B Corp certified company.

We have big plans for the future of MF. As we continue to grow at a rapid pace, we want to welcome creative, curious, free-spirited, bold thinkers to join us to make that happen. Everyone’s invited. We collaborate, improvise, synchronise. We are wholly authentic, uplifting and constructive. Because magic happens when everyone’s vibing and having a good time. We value individuality and we want you to be yourself. If you share our love for coffee and you want every day you spend at work to feel like your first, we’d love to hear from you.