Customer Service Advisor - Health Claims Scottish Widows
Perks & Benefits:
- Company pension
HOURS: Full-time – 35 hours. Monday – Friday, 7 hours per day between 8am – 6pm on a shift pattern.
About this opportunity
We support their needs (whatever they are) driven by a clear purpose to Help Britain Grow with Purpose.
[*Training is full time for 6 weeks working from our modern Edinburgh city centre office, leading to the hybrid role.]
At Scottish Widows we provide critical services to millions of Lloyds Banking Group’s Life, Pensions, Investments and General Insurance customers. This vacancy is based in our Health Claims Team where you’ll primarily focus on dealing with customer queries by telephone or completing a number of core admin tasks.
- You'll learn to act with skill and diligence - treating customers sensitively and caring about helping them move forward with their futures.
- You'll possess good attention to detail and grow the confidence to spot and call out areas we can improve our customers' journeys and experiences
- You’ll enjoy collaborating closely with colleagues, adding to a caring environment where all colleagues feel encouraged and valued.
- You’ll be prepared to work hard with your passion for delivering excellent customer service
Why Lloyds Banking Group
What you’ll need
You will be comprehensively trained on our systems and procedures, but we are looking for candidates who can demonstrate empathy and prioritise the needs of a vulnerable customer.
It's a role that suits people who take ownership of personal development and can adapt to change as well as learn about products and follow processes.
About working for us
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.
We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.
We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more
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