Customer service agent – after sales (part time)

We are currently seeking to fill a Customer Service agent / after-sales for our Toronto store.

SOME OF WHAT WE OFFER

• A competitive salary based on your experience, recognizing your unique skills and contributions
• Flexible part-time schedule , 4 days per week, including Saturday and Sunday (9 a.m. to 5 p.m.), plus weekday shifts tailored to your availability.
• A positive and supportive work environment, led by an engaging and knowledgeable manager who’s invested in your success;
• Free on-site parking and an easily accessible location for a hassle-free commute;
• Comprehensive, fully paid training setting you up for success from day one;
• Opportunities for long-term career growth, because we believe in promoting from within;
• xclusive employee discounts on our wide range of products.

RESPONSIBILITIES

• Assist our customers with the different issues with their furniture order and ensure their satisfaction through phone, email and in person contact
• Liaise with delivery providers to determine issues happening on delivery and to reassure clients regarding resolution of concerns;
• Investigate complaints and concerns, contact different departments and third party resources to find solutions and communicate with the customers to resolve the situation;
• Respond to the client inquiries and create service work orders as required, in accordance with the company’s policies and procedures;
• Coordinate the service call and follow through to assure the complete satisfaction of our clientele;
• Enter the information’s into the system and track the actions and results according to the situation;
• Maintaining the customer satisfaction by being proactive, creative and organized.
• Assist with other store admin duties as required.

WHAT YOU BRING TO THE TEAM

• 2 years experience in customer service department;
• Excellent problem solving, listening skills and empathy required to ensure a premium customer experience;
• Exceptional follow up, organizational and computer skills to be efficient in the role;
• Strong verbal and written communication skills;
• Solid multitasking with an emphasis on attention to detail;
• At ease with inventory operating systems and proficient computer skills (emails, MS Office, etc);
• Ability to thrive under pressure and in a fast-paced environment;
• A positive attitude and ability to work well independently and in a team setting.

If you think you are the part time Customer Service agent/ after-sales we are looking for, do not hesitate to apply today! We are looking forward to meeting you!