Customer Service Assistant

Job ID: 273728

Date posted: 22/01/2025

IKEA Croydon are looking to welcome a Customer Service Assistant.

Do you like to solve puzzles and help people? then this is the job for you. Our Customer Service Assistants at IKEA help with returns and exchanges, provide product information, resolve customer issues, and ensure a smooth shopping experience.

WHAT WE OFFER

• The Start Date of employment will be: 22nd February 2025
• Competitive hourly rate of £13.85 per hour.
• 12 or 16 hour contracts available, working full weekends, 1 weekend in 4 off.
• We can discuss flexibility to match your life and our business needs during the interview.
  

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Free healthy meal option, salad bar, fruit, and hot/cold drinks
• First Day Of School Paid Leave for Parents

..as well so much more!

Full Benefit List https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/

WHAT YOU'LL NEED TO HAVE

• You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
  

WHAT YOU'LL BE DOING DAY TO DAY

• You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
• Collaborate across departments to support and enhance the checkout process.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many



RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend an assessment centre.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email Recruiter [email protected] and I will be happy to help!