Customer Service Officer

The Opportunity

The team provides the front door to several West Sussex County Council services including Blue Badge.

The successful candidate will ensure that customers are kept up to date as their application is processed, working within the Council’s 12-week service level where customers will be informed of the outcome of their applications.

Under the Blue Badge and Receptions Operations Manager, you will be responsible for taking on a variety of administrative duties, including evaluating eligibility and distributing Blue Badges to disabled and elderly residents in West Sussex.

In this role, you will provide a transactional front-line service to direct customers. These range from answering customers enquires through phone, email, letter, social media and making outbound calls.

You will endeavour to deliver a truly customer-focused service which delivers and aligns to our customer promise consistently and supports the residents of West Sussex, Officers of the Council, and professionals.

If you are passionate about making a positive difference in the community, then this role is perfect for you. Join us in shaping the future of West Sussex and contributing to the well-being of its residents.

About You

Along with great customer service skills, you will have excellent IT skills including good knowledge of Microsoft packages, specialist software, social media, and other required IT products.

This is a role that requires someone with excellent communication and interpersonal skills as well as prioritising between competing demands and remaining calm when dealing with customers’ complex needs and emotions.

You will be able to demonstrate excellent communication and interpersonal skills, communicating on several different levels with multiple stakeholders and adapting your style accordingly.

The ideal candidate will need to be able to balance priorities and deadlines as well as responding to and redirecting enquiries, using your initiative to deal with unexpected problems and situations. You will have great attention to detail and organisational skills.

You will be confident receiving and making telephone calls as well as providing feedback on improvements within the team.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Rewards and Benefits

From flexible working (where possible) to access to our Employee Assistance Programme, we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role.

You will benefit from 25 days annual leave, rising to 28 days after 5 years’ service plus the opportunity to buy additional leave, an excellent local government pension scheme as well as a range of discounts giving our staff access to hundreds of offers.

For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.

Further Information

The reference number for this role is CPP00960.

For an informal conversation or for further information regarding the role, please contact Ali Hasted at [email protected]

For an informal conversation regarding the application process, please contact Rosa Siracusa (Resourcing and Talent Acquisition Specialist) at [email protected] .

For issues or queries regarding your application please contact [email protected] .

Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description. Please ensure all that any gaps in employment are covered in your CV.

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. This post is subject to a Disclosure and Barring Service (DBS) Check, 5 years referencing and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.

RSi

Job Reference: CPP00960