Customer Service Representative E-Commerce
Perks & Benefits:
Location:
14800 Goldenwest Street, Westminster, CA 92683
:
Why Solotech?
To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide.
The Customer Service Representative attends to the reputation of the company while simultaneously evaluating the concerns of the customer and the staff. Their main duties include customer retention and cost reduction by resolving day-to-day concerns that we receive from our customers. This can include direct communication with customers by phone, email, and in person (store) as well as relaying areas of concern to leadership in order to improve the performance and efficiency of the sales team.
Solotech is not accepting Agency/Recruiter submissions.
Why Solotech?
To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide.
Find out more at: www.solotech.com
The Customer Service Representative attends to the reputation of the company while simultaneously evaluating the concerns of the customer and the staff. Their main duties include customer retention and cost reduction by resolving day-to-day concerns that we receive from our customers. This can include direct communication with customers by phone, email, and in person (store) as well as relaying areas of concern to leadership in order to improve the performance and efficiency of the sales team.
Reporting to the General Management at E-commerce USA in Westminster CA, you will be responsible for the After-the-sale care in which you provide our clients the best customer service possible by exceeding their expectations via excellent service, support, information, and resolution in every point of contact.
Your day will look like this:
- Responds to the after-the-sale needs of our customers
- Completes assigned tasks in the designated response /resolution times per department goals
- Collaborates with Customer Service Coordinator to constantly improve the customer experience.
Software
- Responsibility for resolutions of customer service concerns via Task Assignment including returns, exchanges, complaints, lost shipments, as well as tracking completion with a goal of meeting performance goals.
- Resolves Customer Service inquiries generated from the website via our ticketing system.
- Engages with customer concerns via any mode of customer communication.
Reporting
- Use customer feedback to make suggestions on how to improve the customer experience.
- Presents actionable information and insights to team members and management.
Qualifications
- Advanced problem-solving and analysis skills
- Understands Customer Retention strategies as well as sales professionals / sales culture
- Personable with great attitude toward teamwork as well as the ability to work independently
- Ability to multitask and prioritize
- Excellent time management
- High level of organization and detail-organization
Your profile:
- High school diploma or GED
- 2 years experience in a customer service role preferred.
- Pro Audio/Video/Lighting industry experience a plus
- Knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)
- Advanced problem-solving and analysis skills
- Understands Customer Retention strategies as well as sales professionals /sales culture
- Personable with great attitude toward teamwork as well as the ability to work independently
- Ability to multitask and prioritize
- Excellent at time management
- Strong work ethic and willingness to take initiative
- Thoroughness and attention to detail
- Demonstrates ability to work well with clients (internal and external)
- Adapts to change easily
Physical Requirements:
This is not an all-inclusive list but is intended to give an overview of the requirements for this position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law. While performing the duties of this job the employee is regularly required to:
- Continually: Sit, walk, speak, and hear
- Continually: Type, write, and read
- Occasionally: Stand, carry, reach, lift and push up to 15 lbs.
Work Requirements:
- Time will be spent in an office setting.
- Work hours may vary depending on deadlines and the needs of the Company.
- Typical workweeks are the standard 40 hours.
- Environment may be fast paced and stressful.
Physical work environment:
While performing the duties of this job, the employee regularly works in an office setting. This job may involve occasional exposure to some disagreeable elements such as dust, noise, heat, cold, etc. Accidents are improbable other than minor injuries. Environment may be fast paced at times.
Our offer to you:
- Pay Range: $18.00-$24.00 Hourly.
- Group insurance plan.
- 401(k) with employer contribution
- Skills development activities and opportunities for career advancement
- Work environment conducive to personal health and well-being.
- Employee assistance program
- Paid time off & referral program
Solotech is an equal opportunity employer. EOE/M/F/D/V