Customer Service Representative (Full Time)

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city.

Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, child-care support, language instruction, mental health support, lowered financial barriers, and more. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

Customer Service Representative (Full Time)
Brookfield Residential YMCA at Seton
Start Date: Immediately
Salary: $31,200.00/yr - $37,120.00/year

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

• Complimentary YMCA Calgary membership including a linked membership for dependent children;
• Comprehensive health and dental benefits. Premiums paid in full by the Association;
• Pension or student loan repayment plan with specified contribution matched by the Association;
• Anniversary flex day and gifts given to celebrate each year of employment;
• Program discounts;
• Ongoing leadership development and opportunities;
• Leadership award opportunities;
• Scholarship opportunities;
• Paid recertification and training.

At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following;

• Exceptional customer service attitude

• Strong computer skills

• Be resourceful, organized, and handle change well

• Effective time management and welcomes change

• Clear communicator - in person, over the phone, and through email

• Evidence of a clear Police Information Check with Vulnerable Sector Search

• Three professional references

Duties and Responsibilities include:

• Identify and create opportunities to enhance each and every person's YMCA experience

• Meet and exceed customers’ expectations in all service aspects at the Customer Service desk

• Complete all membership/program related duties with accuracy

• Accurately complete all transactions, payments, cash-outs, and balancing

• Communicate a large quantity of information clearly and concisely in person, via email, and over the telephone by understanding the organizational structure of the YMCA Calgary Association

• Develop and maintain smooth, cooperative working relations with all staff and volunteers

• Aid in the training of all new staff and volunteers

• Work in a team environment to achieve optimal collective results

• Share responsibility for weekly upkeep of desk inventory and lost and found items while ensuring a well-stocked and clean work area at all times

• Ability to problem solve

• Participate in the Staff and Volunteer aspect of the Annual Campaign

Our diverse team of staff and volunteers are committed to making a positive impact in the community. In addition, they model and are committed to the following competencies:

Developing Self and Others: Developing people with a view toward present and future capacity.
Building Purposeful Relationships: Relating to people authentically with their best in mind.
Creating a Culture of Community: Gathering people to purpose and vision.
Making Intentional Impact: Intending to make a difference every day.
Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision.
Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model.
Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.

YMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally.

Potential candidates will only be contacted if selected for an interview.

All applications are to be submitted online but for any position specific concerns or questions, please email [email protected].