Customer Service Representative (Waco)

We’re looking for a driven individual who is passionate about helping others to become our next Customer Service Advocate!

As a Customer Service Advocate, you are the customer’s first point of contact when they call in to our call center to make an appointment at one of our clinics. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Individuals with experience in call center or the customer service industry would be a good fit for this role. We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete tasks.

Responsibilities:

Candidates must possess the following

• Excellent computer, phone, and office equipment skills
• Excellent communication skills
• Excellent organizational skills
• Excellent customer service skills
• The ability to multi-task in a fast-paced environment
• Ability and desire to use a script
• Prior experience in a call center or telemarketing environment a plus but not necessary

What we offer:

• $14-$15/hour
• Hours to start are Monday through Friday 10am to 7pm with 1 Saturday a month
• Opportunities for growth within the department and company
• Health Insurance: Medical, dental, vision
• Paid Time Off, Paid Holidays & 401K Plan

About us:

For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life.

At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. Our corporate team is headquartered in Minneapolis, Minnesota, and our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating in 26 countries world-wide.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.