Customer Service Representatives

We have multiple exciting opportunities for Customer Service Representatives to help new or existing customers by asking the right questions to determine their insurance requirements or supporting their queries. If you think you are up to the task to help our customers protect their today and tomorrow, apply today.

Position Overview:

• Start Window: 7:30am – 9:30am Monday – Friday – 37.5 hours per week
• Location: 1 King William Street, Adelaide
• Work Arrangement: Hybrid role with mix of Work from Home and in Office, (post probation period)
• Salary: $62,000 + 11.5% Super

The Company

We are an inbound Contact Centre primarily responsible for the sales and service of new or existing business customers. We are looking for passionate and customer focused individuals to join our team in Adelaide. We are a driven team that has a strong focus on delivering outstanding customer service through our various brands.

Key Responsibilities

As a Customer Service Representative you are focused on ensuring our customers feel valued when they contact our team. Your role is to connect our customers with products and services that meet their needs and protect their assets. You will enjoy achieving KPI’s while delivering exceptional service, speaking with customers over the phone and using your initiative to understand their needs and provide solutions.

You will receive extensive product and industry training including personal advice accreditation to set you up for success in the role.

What you’ll do

You will…

• Take new & existing calls to assess eligibility, underwrite business insurance policies and make alterations to policies and cancellations.
• Deliver a seamless customer experience on various insurance products that provides value for our customers
• Identify the appropriate insurance policies to meet customer requirements
• Achieve customer sales, service and retention targets set for all customer segments.

Skills & Experience

• Proven experience and passion for delivering brilliant customer service
• Ability to use initiative and possess strong problem-solving skills
• To be resilient and have an ability to positively manage difficult situations
• Thrive in team-oriented environments
• A high level of attention to detail
• Insurance experience is not required (we can teach you that).
• A thirst for knowledge and passion for helping customers is what we are after!

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
• Salary: $62,000 + 11.5% Super + performance based incentives
• Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you’ll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.

Advertised: 12 Feb 2025 AUS Eastern Daylight Time
Applications close: 20 Feb 2025 AUS Eastern Daylight Time