Customer Success Rep
Perks & Benefits:
So, if you want to join a “Best Place to Work” company and make the world say wow, let's talk.
- Provide support for a SaaS Product Platform for all Customers and markets, including Production, Post-Production, Broadcast Media, Marketing and Education as examples.
- Acknowledge and respond to Customer Success Requests
- Learn and provide subject matter expertise and best practices around media workflows, content management and collaboration
- Learn and provide guidance on Customer Success Process & Methodology
- Learn and provide guidance to Customers on Ci’s REST API’s
- Learn and provide subject matter expertise on select SONY internet connected camera features
- BA/ BS required, preferably in Media, Computer Science, or related disciplines
- 1-2 years of relevant customer-facing experience
- 1-2 years working with support ticketing solutions, such as Zendesk, HelpIQ, Desk.com, Remedy.
- Excellent listing skills and a strong sense of customer empathy
- Strong written and verbal communication skills and comfort in meeting facilitation
- Must possess strong analytical and problem solving skills
- The ability to quickly diagnose & prioritize issues leading towards the right path to resolution
- Proven ability to get things accomplished and working with others
- Focused on delivering and continually improving results
- Demonstrated knowledge of media file formats, video/audio codecs, transcoding and technical delivery of streaming media is a big plus
- Experience in the film, TV entertainment, broadcast industries is highly desirable
- Production Operations, Post Production Operations, Digital Asset Management, Media Asset Management, Content Management, Digital Production, or Digital Distribution experience is helpful
- Eligible to work unrestricted in the USA
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