Dispatcher

Looking for a new and exciting career? Join the Coach USA operations team in Sacramento! You will be responsible for coordinating vehicle and driver schedules and troubleshooting issues which arise due to driver and/or equipment changes, customer needs and other planned and unplanned events. If you like challenges and can work well with people, this may be the job for you.

Our dispatch team is the heart of our business, we would love to talk to you about this opportunity!

What we offer:

• Competitive Pay Rate
• Health, Dental, and Vision Insurance (Available after 15 days of employment & family coverage)
• Term life insurance (company paid and voluntary)
• 401(k) plan with employer match
• Generous Paid time off
• Employee Assistance Program “EAP”
• Free membership for “Tickets At Work” for exclusive employee deals
• Growth Opportunities with one of the largest privately held transportation companies in North America.

Description:

• Schedule Operators and Coaches accordingly.
• Communicate to drivers regarding their schedule, equipment assignment, and customer needs.
• Verify Hours of Service and Fit for Duty Requirements through our check-in procedures.
• Visual inspection of license, medical card, and driver logs.
• Document on time, tardiness, call offs, and operator issues.
• Coordinate last-minute changes with Sales, Maintenance and/or driver.
• Monitor phone calls and communicate any issues.
• Review paperwork turned in by driver.
• Respond effectively to schedule changes, driver related issues, traffic, and/or bus issues which arise daily.
• Provide a high level of customer service towards all customers and employees.
• Update and monitor GPS route/equipment status.
• Monitor on-time performance.
• Act as primary liaison between operations and maintenance.
• Monitor compliance hours.
• Inspect and sign DVIR.
• Other duties as needed.

Minimum Requirements:

• Minimum 1-year experience dispatching in the transportation industry. Experience in the Charter bus industry a plus!
• Knowledge of DOT Safety rules, Hours of service, Federal and State Regulations for facilities and operators.
• Ability to multitask and prioritize work.
• Ability to understand the cause/effect of decisions and how they impact the operation.
• Available on weekends, holidays, days, and nights and work flexible shifts depending on the operation’s needs.
• Exemplary communication and customer service skills
• Knowledgeable in data entry, internet usage, email, Microsoft Office, Excel, and web-based routing/GPS programs.

Driving you to a better FUTURE!

Coach USA, INC. would love to discuss your qualifications for this position.
To learn more about your next big career change! APPLY NOW!

Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.