Export VIP Representative

2024-06-05 | MSC Mediterranean Shipping Company S.A. | Charleston | South Carolina | United States

Perks & Benefits:

Location:
Charleston, SC

Export VIP Representative


MSC USA - Charleston


Key Responsibilities:

  • Enter and monitor shipment information through use of MSC proprietary IT system
  • Liaise with shippers, consignees, government agencies and overseas offices as necessary
  • Assume documentary and customer service responsibility for all assigned VIP customer shipments.
  • Maintain efficient ocean shipments documentation and correspondence
  • Establish and maintain positive relationship with VIP customers
  • Efficiently routing all files and shipments
  • Provide timely and accurate response to VIP customer inquiries regarding transportation milestones and shipment details
  • Observe corporate guidelines when addressing customer inquiries regarding shipments
  • Escalate unique or complex VIP customer issues to the appropriate supervisor for resolution when necessary
  • Generate potential solutions to VIP customer issues.
  • Provide feedback regarding current corporate practices and metrics to order to support process efficiencies
  • Perform other related duties, as assigned


Qualifications & Key Competencies:

  • Bachelor’s degree or equivalent experience (a must)
  • At least 2 years working experience in the International Shipping Industry (a must)
  • Experience working in an international environment, a plus
  • Excellent interpersonal and organizational skills, good judgment, discretion, and problem solving abilities
  • Team player with professional attitude
  • Resilient and proactive attitude with passion to succeed and learn
  • Dynamic and goal oriented Ability to work in a team environment
  • Ability to successfully develop and maintain positive client and vendor relations


Physical Demands

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at a time.

Work Authorization

  • Authorization to work in the U.S.


What We Offer

  • Competitive Salary
  • Paid Time Off (vacation days + pto days + sick days)
  • Health Insurance
  • Dental & Vision Insurance
  • Life Insurance: one-time annual salary up to $50,000
  • Long Term Disability Insurance
  • Paid Pregnancy Disability Leave & Parental Leave
  • Business Travel Insurance
  • Flexible Spending Accounts - (Health, Dependent Care,
  • Transit/Parking)
  • Supplemental Life, Disability, Accident, Critical Illness and
  • Hospital Indemnity Plans


You will also have access to additional benefits, effective day one:

  • Short Term Disability Insurance
  • 401K Plan – 3% Safe Harbor Contribution with option for
  • Additional 3% employer match.
  • Wellness Program initiatives
  • Partner Discount Programs


Mediterranean Shipping Company (MSC) is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. The company has evolved from a one vessel operation into a globally respected business with a 700-vessel fleet and over 110,000 staff providing timely delivery of goods and services to customers of all industries and sizes. Present in 155 countries through 600 offices, MSC calls at 500 ports on 250+ trade routes, carrying some 23 million TEU (twenty-foot equivalent units) annually. MSC’s activities BACK APPLY now include overland transportation, logistics and a growing portfolio of port terminal investments. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


MSC Mediterranean Shipping Company

Mediterranean Shipping Company (USA) Inc. is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.

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