Head Indoor Guide
Perks & Benefits:
Curate Culture
- Emulate a thorough understanding of Climb's Mission and how it applies to the customer's journey
- Dedication to customer service, organization, and risk management daily in an effort to enact Climb's Vision
- Strong teamwork and communication skills
- Use of the AMGA belay technique at all times
- Perform, train, and emulate all guide responsibilities
- Understand and perform all duties, responsibilities within the role of senior guide
- Open and close the gym facility
- Track progress and development via weekly KPI reports
- Dress according to staff attire standards
Trainer
- Perform and train all guide, event, and party responsibilities and proficiencies
- Identify, delegate, and check accomplishment of cleaning and upkeep of the facility
- Consult on hiring / firing guides and managing job postings and interviews
- Develop guide schedules and submits for approval
- Facilitate all new hire day-one onboarding
- Collaborate closely with GM to manage groups
- Manage, plan, and execute quarterly community nights
- Coordinate with involved departments for larger events
- Develop relationships with local businesses: building "benefit" accounts
- Manage donation requests and community outreach
- Supervise scheduling and event calendar staffing
- Manage the event calendar and oversee bookings
- Direct group and party inquiries, conferring with management on special case events
- Work as staff for groups and parties
- Communicate details to the bookee/participants before event
- Create Events This Weekend email weekly
- Input participant rosters
- Inventory and reorder party supplies
- Upload packing slips and purchase orders to the drive after restocking items in RGP
- Enter shipments into RGP inventory after reviewing the packing slip and comparing it to the purchase order
- Assist the buyer with updating min/max and unit costs in RGP and MSRP pricing
- Update buyer with a weekly email summarizing that week's shipments
- Execute inventory counts
- Prepare and place janitorial/office supply orders + concession orders
- Monitor concession expiration dates
- Communicate with GM for upcoming events, department needs, etc
- Maintain the aesthetics of the retail area and product placement
- Process cancellations and freeze requests
- Resolve and process member past due balances
- Address customers needs based upon Climb policies
- Actively make calls and emails
- Coordinate with Head Coach and take lead on Youth Team memberships
- Assist with partnerships and community development
- Maintain a valid Climb Lead Approval as a Tester
- Valid CPR/First Aid certification
- Weekend availability is a MUST
- Pay based upon experience
- Gym Membership
- Industry Discounts
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