Help Desk Technician
Perks & Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- Provide phone and in-person support to users in all areas of Rev Mod solutions
- Serves as the initial point of contact for troubleshooting all Rev Mod related problems, including hardware/software, passwords and operational problems
- Manage problem ticket recording, update and and resolution
- Perform a triage of user questions and issues; Resolve issues with the support of the solution developers and business subject matter experts
- Execute integrated testing of new functionality
- Data capture support for business users if applicable
- Support Business Process Reengineering capture of time and motion metrics if applicable
WHAT YOU’LL NEED TO SUCCEED:
Education: High School Diploma/GED, Bachelor’s degree or equivalent- Required Experience: 2 or more years supporting technology solutions (i.e. hands-on experience)
- Required Technical Skills:
- Help desk support
- Analytical skills; ability to effectively analyze & resolve issues
- Innovative, thinks out of the box
- Customer service experience
- Ability to obtain a security clearance; U.S. citizenship required
- Experience with DHS CBP is preferred
- Strong documentation and communication skills
- Security Clearance Level: Ability to achieve a Public Trust Background Investigation
- Location, Hybrid
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
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