Imaging associate

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

In Office

Job Description

The successful candidate will have the opportunity to establish a foothold with Manulife John Hancock and grow within the organization. This position offers a unique opportunity to delve into the 401K investment industry, gain in-depth knowledge, and be exposed to various departments within Manulife John Hancock.

Typical Day in Role:
This position is responsible for the effective operation of the Imaging and Fulfilment centers for head office and main locations located in Boston.

• Responsible for accurately and efficiently managing all incoming and outgoing Advisor mail for the US Division Mail Services operation.

• Provide accurate handling, sorting, scanning and indexing of incoming mail for the US Division as well as handling all outgoing mail through the Fulfilment Centre.

• Ensure quality customer service and support to the Admin Group through the business unit initiatives and production.

• Will be held accountable to service levels determined by the Business Unit’s requirements and standards.

• The incumbent will receive, open (as applicable), sort, prep, scan and index all incoming mail, output and courier to the various business units within US Division. As well as prepare, sort and ship all outgoing mail and couriers.

• The incumbent is responsible for the final processing of all troubleshooting mail, which involves a higher level of knowledge and skill. As well as processing inbound bulk mail, stats and daily workflow.

• The incumbent will also be responsible for training all new staff within the Imaging and Fulfilment center.

• The incumbent will also be cross trained amongst 3 different groups. Statement, Imaging, Fulfilment

• Attentiveness is required as the individual will be handling sensitive PII data (Use of cell phone is not permitted during the shift on floor)
  

Candidate Requirements/Must Have Skills:

• 1 year of experience with Imaging and Indexing systems

• Precise communication skills, both verbal and written.

• Proficient in Microsoft Office and Outlook

• Ability to meet the physical requirements of the job. Some heavy lifting is required up to 20lbs, individual will be on their feet 4 hours a day.
  

Nice-To-Have Skills:

• Previous experience working with mailing equipment, folder inserters, postage meters.

• Previous experience with scanning, indexing and mail sorting
  

Soft Skills Required:

• Strong Organizational skills - Multi-Tasking and Prioritizing for a high volume, deadline driven environment.

• Attention to detail

• Strong Analytical and Problem Solving skills - a demonstrated ability to manage change.
  

Education : Some college education preferred

Best VS. Average Candidate: Has required must have skills along with demonstrated stability in previous employment and is looking for growth.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture -We lead with our Values every day and bring them to life together.

• Boundless opportunity -We create opportunities to learn and grow at every stage of your career.

• Continuous innovation -We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion -We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship -We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact [email protected] .

The annual base salary for this role is listed below.

Primary Location

Boston, Massachusetts

Salary range is expected to be between

$32,925.00 USD - $54,875.00 USD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)