Junior Technician, IT Support

Finance Department

About The Role

The Fort McKay First Nation is seeking a dependable and resourceful individual with excellent communication skills to fill the Junior Technician, IT Support position. This position will be responsible for providing a range of IT support services to all FMFN employees and departments. The incumbent is responsible for resolving technical issues through various means including email, phone, and remote support tools. This is a permanent full-time position and is based on seventy-five (75) hours bi-weekly, located in Fort McKay, AB.

Key Responsibilities

Primary responsibilities include, but are not limited to:

• Provide first-line technical support to end-users via phone, email, or in-person
• Assist the IT Technician while working with desktop, servers, telephony, and networking technologies
• Assist users with hardware and software issues, including desktops, laptops, printers, mobile devices, and applications
• Troubleshoot and resolve technical problems promptly and efficiently, escalating more complex issues to senior IT staff as necessary
• Maintain accurate records of support requests, resolutions, and user interactions using ticketing systems or helpdesk
• Assist with the installation, configuration, and deployment of hardware and software solutions
• Set up and configure new computers, peripherals, and mobile devices for end-users
• Install and update software applications, ensuring compatibility and compliance with licensing agreements
• Collaborate with IT team members on various projects, including system upgrades, migrations, and deployments
• Assist with the testing and evaluation of new hardware, software, and technology solutions
• Contribute to IT initiatives aimed at improving efficiency, productivity, and user satisfaction software.
• Other duties as assigned.
  
  

KEY REQUIREMENTS

• Diploma in Information Technology, or another related Diploma program is required
• Knowledge of virtualization technologies including Hyper-V and VMware
• Knowledge of Network protocols such as TCP/IP, DNS and DHCP
• CompTIA or Microsoft Certifications are a definite asset
• One to Two years of experience in the resolution of issues related to desktop, servers, applications or network systems in a Windows environment
• Microsoft Office 365 support experience
• Experience with SonicWALL, Dell, Cisco, Ubiquiti, or Meraki networking equipment
• Proven experience supporting Windows based environment
• Basic understanding of networking principles, protocols, and technologies.
• Experience working in an Indigenous community including knowledge of First Nations culture, traditions and values is considered an asset.
• Valid class 5 Driver's License & Clean Driver's Abstract Required
• Clean criminal record check is required
  
  

WHY APPLY?

At Fort McKay, we value the dedication of our employees, which is why we give so much in return. In addition to Competitive Pay, we also offer the following;

• Comprehensive Health benefits package with Medical, Dental and Vision coverage
• An employer matched Pension Plan
• A healthy work-life balance with an on-site fitness centre
• Transportation to and from work
• The opportunity to work with a community that is committed to protecting its traditional lands - to learn more about the Moose Lake Plan visit:
  
  

ABOUT FORT MCKAY

The Fort McKay First Nation (FMFN) is composed of over 800 band members, including those of Cree and Dene heritage, with approximately 400 members residing in the hamlet of Fort McKay -- a community located approximately 65 km north of Fort McMurray. Fort McKay offers the best of both worlds: remote northern life for the nature lover and proximity to a large city of about 70,000 people with all the amenities you need.

HOW TO APPLY:

ONLINE: https://fortmckayfirstnation2.applytojob.com/apply

You can also check us out on social media -> Facebook & LinkedIn

Closing Date: April 30, 2024

Please ensure you indicate the Competition #017-2024

• Preference will be given to qualified applicants of Indigenous ancestry in any hiring decision, please declare your Indigenous status in your application
  
  

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