Logistics Coordinator - Customer Service - USA
Perks & Benefits:
- Monitoring of live shipments through Cryoport’s web portal and e-mail notifications.
- Escalating exceptions internally to Logistics Managers.
- Answering and routing client and carrier communications internally to appropriate parties.
- External communications to carriers and clients throughout a shipment.
- Following up with written and verbal communication with shipments.
- Managing inbound calls and redirecting to appropriate parties.
- Regular interaction with internal departments such as: Operations, Accounting, Management, Sales, etc.
- Administrative tasks relating, but not limited to data entry.
- Readiness to assume other duties as assigned.
- Willingness and ability to work after hours and/or weekend shifts.
- Results driven, attention to detail, process oriented.
- Ability to meet deadlines consistently.
- Ability to listen, understand and evaluate logistical issues.
- Strong communication skills, both verbal and written.
- Proven record of initiative and dedication to meeting the expectations and requirements of clients.
- Demonstrated ability to take initiative and find innovative ways of delivering solutions.
- Ability to develop professional, supportive relationships with clients, carriers, vendors, and internal employees.
- Willingness to continually embrace personal and professional development.
- Passion for, and alignment with, Cryoport’s mission.
- A change agent and strong collaborator who is not afraid of challenging status quo.
- An individual who brings strong core values, quality, ethics, and integrity
- A collaborative team player who embraces and champions the culture.
- Strong work ethic and ability to deliver results and meet commitments in a dynamic environment.
- Exceptional and dynamic communications skills with the ability to inspire and influence people at all levels, build consensus and commitment, and effectively drive change throughout the organization at a rate that fits the corporate culture.
- Exceptional organizational and planning skills, strong analytical abilities, and process orientation.
- Demonstrates a business process orientation to develop solutions.
- High school diploma or GED required.
- Proficiency with Microsoft Word/Excel/PowerPoint/Outlook
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