London FA - Football Services Administrator

London FA is seeking a Football Services Administrator to support the Football Services Manager (Discipline) by assisting with the London Football discipline processes and supporting safeguarding compliance, alongside providing general support to the Football Services team.

The Football Services team is responsible for governing the game in London, which includes the management of discipline, safeguarding and our cups & competitions. We have a clear ambition to improve playing experiences and opportunities and to do this in a way that places safety, behaviours and standards at the forefront of all conversations and decisions.

Headline details

Salary: £24,000
Location: Hybrid working arrangements (minimum of one day per week currently a Wednesday at London FA's office– Wembley Stadium).

Job Purpose

• To support the London Football discipline processes.
• To ensure a high level of customer service standards as the primary responder to Football Services enquiries, to include managing inbox inquiries and managing incoming telephone enquiries.
• To assist London Football in supporting safeguarding compliance procedures.
• To assist London Football in the delivery of the affiliation programme.
• To assist London Football in supporting the player registration process.
• To assist London Football with general Football Services queries.
• To assist London Football with its safeguarding commitments including safeguarding club visits.
• Act as an ambassador for London Football, positively representing our football and the wider community.
• To support the adoption of FA Technology systems across grassroots football.
• To comply with FA Rules, regulations, policies, procedures and guidance that is in place.

Experience and Skills

• Competent in the use of IT, including Microsoft Office applications.
• Experienced in working in a high-pressure environment and delivering results within agreed time limits.
• Proven experience of working with challenging customers and supporting the delivery of their enquiries.
• Excellent customer service skills.
• A working understanding and application of inclusion, equality, and diversity
• Problem-solving and decision-making skills
• Ability to prioritise and structure work.
• Diligence.
• Ability to multi-task.
• Effective communicator – verbal and written.
• Ability to read, digest and assimilate information quickly and effectively.
• Commitment to on-going professional development.
• Ability to review process and make improvements.
• Knowledge of and experience of working in grassroots football.
• Knowledge of the County FA Disciplinary Process and FA Rules & Regulations
• Knowledge of the County FA Club Affiliation Process
• Experience using CRM systems.
• A working understanding of safeguarding policy and practice.

Application Process

If you would like to apply for the role, please download the full Job Description and submit a completed application form to [email protected] by Wednesday 23rd July.

Interviews are scheduled to take place on Wednesday 6th August at Wembley Stadium.