Office Administration/Front Desk Attendant

At BrightStar Credit Union, we are committed to fostering a diverse work environment where everyone can thrive and feel a sense of belonging. We are dedicated to nurturing the careers of our employees and helping them realize their full potential. Our work environment is dynamic, service-oriented, and most importantly, fun. We offer a collaborative and engaging atmosphere that sets us apart from other workplaces.

What we offer:

Medical, Dental, and Vision

401K Plan with Matching

Tuition Reimbursement Program

Supplemental Benefits

Engagement Area

Wellness Studio & Gym

Company Paid Life Insurance

Health Savings Account with Company Contributions

This role is crucial as it represents the credit union professionally when interacting with members and the public, both over the phone and in person. The primary responsibility is to make sure all individuals are directed to the right person to help them.

Essential Functions & Responsibilities

• Greets and directs office staff and vendors/guests at entry point.
• Become familiar with active staff members to ensure the safety of incoming/outgoing traffic at the entry point.
• Oversees package delivery and mail sorting and distribution.
• Responsible for outgoing FedEx and UPS shipments.
• Respond to Facilities/ Security Help Desk tickets.
• Maintain office security by following safety procedures and controlling access via the reception desk (maintain a logbook, issue visitor badges, etc.).
• Maintains and orders office supplies for breakrooms and common areas throughout the building.
• Update calendars and schedule inspections and meetings as needed.
• Keep updated records of office expenses and costs.
• Assist with security reports and investigations.
• Manage and organize Facilities/Security SharePoint/Shared files and folders.
• Facilities and security liaison.
• Coordinate with courier services.
• Assist facilities and security department as needed.
• Assist with facilities budget planning, proposal requests, bidding process, due diligence, etc...
• Assist with facilities project scheduling and tracking.
• Assist with emergency evacuation and security training.
• Inspect and ensure that a cleaning vendor maintains the BrightStar Cafe well.
• Ensure that the refrigerators are cleaned every week to prevent fook spoilage.
• Ensure that the coffee maker is clean and that coffee supplies and water are stocked for those using the training rooms.
• Collaborates with maintenance workers to cover time off shifts.
• Performs other related duties as assigned.
• Maintain knowledge with B.S.A. Compliance training

Performance Measurements:

• To provide outstanding service to internal and external members as defined by our service standards and promises.
• To answer the telephone and greet all members and associates accurately, courteously, friendly, and professionally.
• To answer all telephone calls with (3) rings and direct all phone calls to the appropriate person with minimum transfers.
• To maintain a professional appearance and demeanor when greeting visitors.
• To maintain all assigned files current, with items filed daily.

Minimum Expectations of Knowledge and Skills:

Experience: Minimum of two years of related experience

Education: Minimum of a high school education or GED.

Interpersonal Skills: Work involves contact with immediate associates and beyond, generally regarding routine matters to give or obtain information that may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in aiding and providing information.

Other Skills: The candidate must be proficient with Microsoft Office (Word, Excel, PowerPoint), display a confident, friendly voice, and have good diction. The candidate must also be able to work independently and possess excellent telephone and in-person etiquette.

Compliance

Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department.

• In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.
• Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.

Physical Requirements

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee may occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities this job requires include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.