Onboard Customer Service Assistant - Weekend Only - Euston

2025-01-10 | Avanti West Coast | London | ENG | United Kingdom

Perks & Benefits:

Location:
London
Privileges:
  • Company pension
  • Free or subsidised travel
Posted 09 January 2025
Salary £35,259 PRO RATA
End date 18 January 2025
LocationLondon
Job type Permanent - Part Time
Reference032152
Job FunctionOnboard Team

Our Onboard team at Euston are looking for enthusiastic individuals to join our Talent bank of Customer Service Assistants.

Do you have a passion and take pride in delivering excellent customer service? Do you get a buzz from making a difference to others?

Then THIS is THE opportunity for YOU!

Here at Avanti West Coast, we are raising the bar on providing excellent customer service across the communities we serve. No two days on the railway are the same, with over 500,000 customers travelling on our network weekly, our Customer Service Assistants play a vital role in making a difference to our customers journey whether that is selling them refreshments from the Onboard shop or delivering an exceptional at seat service of our wonderful range of food and drinks in First Class. In this role you will have a chance to share your spark and make our customers experience memorable as they travel across the network.

This is an important role for us, so we really need the right person. We don't just want someone who can answer questions, we want a team player who can help customers on their way with a cheerful smile.

Want to be part of a team that Wins together? See the job description for further details and take a look below.


To excel in this role, you will have:

  • The ability to always provide a high level of excellent customer service.

  • Excellent attention to detail with the ability to solve problems and think on your feet.

  • A positive and proactive approach to the way you work.

  • Excellent communication skills.

If there's nothing you like better than learning new things and meeting new people, then you could be just who we're looking for. All training will be provided!

If successful with your application you will be placed in a Talent Bank, and offered a role as and when they arise.

**Please do not apply if you have applied in the last 6 months**

As well as working with a fantastic team at Euston you will also receive:

  • Final salary pension

  • Free travel on Avanti West Coast for you/spouse/partner/dependents

  • Privilege Travel card (75% off other train operators fares for leisure travel)

  • 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)

  • 10 free journeys on other First Group Train Operators

Please upload a CV as part of your application.


At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

Find out more jobs in London, ENG, United Kingdom (UK)

240 Jobs Found

BOH

Nando's Chickenland Limited

2025-02-05London E14 4QT

Hourly Rate: £0.00 This may differ for under 18s We’re on the search for Back of House Nandocas (what we call our Team Members) to join us! The role of a Back of House Nandoca...

Graduate Operations Associate

Capital on Tap

2025-02-04London

We're Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit ca...

Library Assistant - Collections (Acquisitions, Subscriptions and Metadata)

University of the Arts London

2025-02-04London

The opportunity We have opportunities for two Library Assistants to join our friendly Resources and Systems team based at London College of Communication (LCC). As a member ...

Online Assistant

Sainsbury's

2025-02-04London SE7 7ST

Online Assistant Rate: £13.15 per hour Location: Charlton Riverside Store, London, SE7 7ST Hours: Part time, 12 hours per week Contract type: Permanent Business area: Retai...

Gynaecology Booking Administrator

Imperial College Healthcare NHS Trust

2025-02-04London W2 1NY

We are looking for enthusiastic, dedicated and conscientious team players to join large multi-disciplinary teams, in our gynaecology services are based at our St Mary's Hospit...

Receptionist VA2065

Anabas

2025-02-04London

Anabas is a dynamic National Facilities Management company. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff an...

SALES SUPPORT ASSOCIATE

Ralph Lauren

2025-02-04London

Ref #: W157696 Department: Retail City: London State/Province: London Location: United Kingdom Company Description Ralph Lauren Corporation (NYSE:RL) is a global leader in the...

Amazon Counter+ Retail Associate - Kings Road Chelsea

Amazon UK Services Ltd. - A10

2025-02-04London

- General Certificate of Secondary Education (GCSE) or equivalent - Must be 18 years or older - Candidates must have the ability to understand and adhere to all job requireme...

Hiring Coordinator

Monzo

2025-02-04London

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-...

Customer Assistant

M&S

2025-02-04London W4 1PJ

Summary Customer Assistant-Foods-Chiswick Wednesday 10:00-18:00 Thursday 13:00-21:00 Friday 13:00-21:00 Saturday 13:00-21:00 All the details Customer Assistant-Foods-Chiswick ...

Page 1 of 24