PART TIME CUSTOMER SERVICE ASSOCIATE

JOB TITLE: CUSTOMER SERVICE ASSOCIATE

DEPARTMENT: COMMUNITY SERVICES

NUMBER OF POSITIONS: 8

JOB STATUS & DURATION: Part Time

HOURS OF WORK: 24 hour workweek / shift work / variable hours

LOCATION: You will report to the location of West Tower

HOURLY RATE: $29.92

JOB TYPE: Management and Administration

POSTING DATE: August 01, 2024

CLOSING DATE: August 07, 2024

AREA OF RESPONSIBILITY:

Reporting to the Supervisor, Operations Call Centre, this role is to act as first point of customer contact for the City’s multi-channel, multi-location 24x7 Contact Centre and 311 Service, Cashiers and Service Brampton Centre(s). This includes answering and managing public inquiries for non-emergency information and/or services in-person or via telephone, email, mail, online and other social media communication channels as well as payment processing, reconciliation and cash handling.

EDUCATION:

REQUIRED EXPERIENCE:

OTHER SKILLS AND ASSETS:

**Preference will be given to students that have a permanent residency in Brampton.

**Various tests and/or exams may be administered as part of the selection criteria.

Interview: Our recruitment process will be completed with video conference technology.

If this opportunity matches your interest and experience, please apply online by clicking the button above by August 07, 2024 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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