Patient Liaison

The Patient Liaison is primarily responsible for supporting our clinics daily operations through providing excellent customer service, administrative support and fulfilling general clerical office duties. Contributes to the overall positive work environment of the office by treating peers, managers, providers and patients with fairness, professionalism and courtesy. This role must ensure adherence to all HIPAA, OSHA, federal and state guidelines specific to patient care and privacy.

Essential Functions

• Scheduling & rescheduling patient appointments as needed.
• Verifying eligibility & benefits
• Listing co-pay, deductible, coinsurance.
• Obtaining prior authorizations or referrals as required for patient visit
• Competently navigate and use all computer applications, including practice management systems, EMRs, internet-based applications and standard office applications.
• Processing Pathology Reports
• Relaying pathology results whether results are benign or need further treatment.
• Capacity to learn medical terminology, diagnosis, and clinical procedures.
• Calling Patients confirm surgical appointments
• Prepping charts for certain surgical appointments
• Nurse Help Desk
• Surgical Post op calls
• Prescriptions
• Wound Care Instructions
• Medication Prior Authorizations
• General patient concerns
• Process and submit medical records request in accordance with HIPAA guidelines.
• Distribute faxes as received to appropriate parties.
• Other duties as assigned by management from time to time.
  

Qualifications & Skills

• Minimum High School diploma or equivalent
• Minimum 1-year prior customer service experience
• Proper demeanor for a medical office
• Prior experience in medical setting a +
• Bilingual a + (not required)
• Detail and outcome oriented
• Able to handle a multitude of tasks in a sometimes, ever-changing environment
• Effective at listening, to understand, clarifying and responding to questions/concerns raised by patients