Reception Administration Assistant

An opportunity has arisen for the role of an Administration Assistant/Receptionist on our busy reception at Laurel House. The role will involve greeting our service users face-to-face and over the telephone, and providing administration support to the community team.

You will also be trained on the Trust's patient management system and have access to our patients' records, which will play a key part of your job.

Greeting service users face-to-face and over the telephone.

Making room bookings for Laurel House.

Confidently use electronic communication systems e.g. email and outlook in accordance with Trust policy.

Be responsible for health and safety of yourself and visitors.

Upkeep of the reception area, ensuring we are providing up to date information including restocking leaflets etc.

Responsible for the collating of and distribution of all incoming post and the franking of outgoing post.

Actively seek service user experience feedback.

Ability to use Word to produce high quality documents / letters / reports.

You will have a friendly and approachable manner and good attention to detail.

You will be able to prioritise and organise work with the ability to meet deadlines.

Use general office equipment eg photocopier, laminator, printer and franking machine.

Be compliant with Trust mandatory training.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

The main responsibilities of this role are -

Greeting service users face to face and over the telephone.

Making room bookings for Laurel House.

Confidently use electronic communication systems e.g. email and outlook in accordance with Trust policy.

Be responsible for health and safety of yourself and visitors.

Upkeep of the reception area, ensuring we are providing up to date information including restocking leaflets etc.

Responsible for the collating of and distribution of all incoming post and the franking of outgoing post.

Actively seek service user experience feedback.

Ability to use Word to produce high quality documents / letters / reports.

You will have a friendly and approachable manner and good attention to detail.

You will be able to prioritise and organise work with the ability to meet deadlines.

Use general office equipment eg photocopier, laminator, printer and franking machine.

Be compliant with Trust mandatory training.

Please see job description for full details.