Receptionist - Missussauga (Milverton)

At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.

That’s why we pledge to support and empower all of our people to make a positive impact when working hand in hand with our business to drive change. We'll help you accelerate your career and empower you with the right technology and training as you bring ideas and projects to life.

Together with your colleagues, clients and partners, you'll make an impact that is felt by all. See where your commitment could take you.

Who are we looking for?

Our office in Mississauga, Ontario is looking for a friendly, energetic and customer-centric Receptionist to join us on a full-time permanent basis. The role will involve general office support and working closely with our staff across several different lines of business with opportunities for career growth. The responsibilities and duties are outlined below. The role will receive visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately. Answer, screen, and forward incoming phone calls (may involve operating a telephone switchboard).

We’re seeking the curious, those who are stimulated by fresh thinking and a desire to shape our communities in new, positive ways.

As part of a truly global team, working on complex and rewarding projects, you'll be at the forefront of driving change.

See what the power of commitment can do for you.

• Administration: Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.
• Customer Service: Carry out a range of customer service activities, including handling customer cases and inquiries that are more complex or outside the norm.
• Internal Communications: Support in using the internal communications system to access specific information on request.
• Resolving Customer Issues: Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
• Receiving Visitors: Receive and screen visitors, answering routine questions, providing information, or directing requests elsewhere.
• Operational Compliance: Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Operations Management: Carry out operational tasks by following established processes. May involve adjusting basic settings or parameters in order to meet performance standards.
• Handling Inquiries and Correspondence: Answer the telephone and assist callers or those making varied inquiries by email or mail with any basic requests for information, directing more complex matters to colleagues, as necessary.
• Operating Machine or Equipment: Operate basic equipment and machines and carry out routine tasks. Involves following strict, detailed instructions.
• Work Scheduling and Allocation: Organize own work schedule each day in line with changing priorities.
• Business Meetings/Events Arrangement: Maintain appointment calendars and reserve meeting rooms, following detailed instructions to arrange business meetings efficiently.
• Personal Capability Building: Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

• High School Diploma

• General Experience: Minimum 1-3 years of professional office experience required
• Professional attitude and approach is a prerequisite
• Excellent interpersonal and communication skills
• Interactive, energetic, and engaging personality
• Experience using the Adobe & Microsoft suite of applications (MS Teams, Outlook, Word, Excel)
• Must be able to work in office 40-hour work week; 8:00 a.m. to 5:00 p.m. Monday to Friday.

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Take on some of the world’s toughest challenges - with everyone at GHD backing you every step of the way.

We'll give you control over your career, empower you to find innovative solutions and help you create a lasting impact.

See where your commitment could take you with GHD.

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. Upon request, GHD will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.