ServiceNow Admin
Perks & Benefits:
- 401(k) matching
- Health insurance
- Profit sharing
As part of the Global Technology and Cloud team, the ServiceNow Administrator handles daily administration and maintenance of the platform.
We are a global high-tech consultancy company with a team of entrepreneurial engineers, scientists, and digital experts from around the world. Together we form a fast-growing and proud community. We offer consultancy services to high-profile clients globally in diverse service areas, such as:
- Technology & Engineering
- Energy & Renewables
- Life sciences & Pharma
- Digital & IT
About this vacancy
The role involves monitoring the health, administration, usage, and overall compliance of ServiceNow and its applications. Responsibilities include performing day-to-day administration of the platform and configuring core application components such as the Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting. The position requires creating and maintaining a detailed view of the ServiceNow architecture and participating in the deployment of features and releases. Additionally, the role involves troubleshooting patch and release management issues, contributing to software releases through configuration tasks, and staying current with ServiceNow products and integrated technologies. Collaboration with team members is essential for designing solutions for technical issues, making recommendations, and implementing requirements. Tasks also include installing and testing updates, creating and using update sets to move configurations, building reports, gauges, and home pages, and maintaining Service Level Agreements (SLAs) while monitoring SLA workflows.
What we expect from you
- B.S. in computer science/IT or relevant field or 3+ years of experience with ServiceNow platform administration.
- 3+ years of ServiceNow System Administrator and Development experience.
- ServiceNow Systems Administrator Certification.
- Preferred: ServiceNow Implementation Specialist and ITIL certifications.
- Experience with Web technologies: JavaScript, Ajax, HTML, and CSS.
- Experience with LDAP integration and Web Service integration (API Web Services).
- Experience with ServiceNow development APIs and Single Sign-On configuration and administration.
- Knowledge of principles, methods, and techniques in ServiceNow systems administration and support.
- Preferred: Certified Implementation Specialist.
- Experience with ServiceNow ITSM, ITOM, HWAM, SWAM, and SPM modules.
- Experience coordinating cross-functional teams.
- Solid understanding of technology operations and IT strategy.
- Ability to work in a hybrid model from Miami or Orlando, Florida.
What you can expect from us
On top of giving, you all the advantages of working in a start-up environment, at TMC USA you will benefit from the support of a strong well established international company:
- W2 full-time position
- Competitive compensation: base salary with monthly bonus (based on individual performance)
- Health insurance
- Generous ETO (Earned Time Off) plan
- 401k with matching
- Yearly training personal budget for Coaching & Education
- International work opportunity
Enjoy the security of a long-term contract and a stable source of income while getting the opportunity to work at diverse projects.
Full transparency. That’s it. For each of your projects, you know your hourly rate, your costs, and your individual performance-based profit sharing, all in order to stimulate your inner entrepreneur.
Our employeneurs are grouped in business cells based on their technical expertise. They are small, focused and function as high-grade knowledge networks. And as buzzing communities of close colleagues.
Every employeneur drives their own career. Together, we make a plan for personal and professional growth. Receive personal coaching and an extensive training budget to keep developing yourself and deliver outperformance at our clients.
Work on your technical dreams in our lab. Collaborate with others in multidisciplinary teams to unlock out-of-the-box thinking and innovative ideas as well as entrepreneurial skills.
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