Specialist, eCommerce
Perks & Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Address consumer concerns related to shipping delays, shipping errors, damaged goods, etc.
- Foster a cooperative partnership with various departments including Sales, Logistics, and Finance to adequately manage eCommerce orders
- Manage consumer inquiries received via phone call, email, chat, webform, and social media
- Process returns or exchanges based on organizational policies
- Document all interactions within a Customer Relationship Management (CRM) tool
- Report changes in trends impacting customer satisfaction
- Assist customers with the online check out process
- Maintain product and brand knowledge to provide purchasing recommendations to consumers
- Evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
- Multitask across multiple applications to support and provide resolution to eCommerce customers, including AS400, CRM, ERP, etc.
- Additional projects and tasks upon request as assigned
You Bring (put requirements/qualifications):
- 3+ years of experience in eCommerce Order Management to include all aspects of order processing, Shopify+ preferred
- 2+ years of call center experience
- Advanced skills with Microsoft Suite: Excel, Word, PowerPoint, Outlook, and SharePoint
- Excellent verbal and written skills with the ability to communicate clearly with internal and external customers
- Ability to prioritize and multi-task in a high-energy environment while
We Offer You:
- A top-notch application spanning multiple platforms
- Cutting edge technology
- A team of aces to work with
- An open mind for new ideas and methodologies
- Occasionally move about inside the office to access file cabinets, meeting rooms, copier/printer etc as well as have the ability to remain in a stationary position 90% of the time
- Communicate effectively with dealers through multiple forms of technology, including telephone and computer. Must be able to receive and convey information
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