Sr Desktop Support

About our group:

You will be working with highly skilled Desktop Techs and Engineers. We are a hardworking and highly motivated group.

About the role - you will:

• Diagnose and resolve unique, non-recurring problems associated with application software, networking, and operating systems
• Working at a walkup solution (Seagate Tech HUB) Users will walk up with computer problems or other issues or questions
• Prioritize desktop tickets and determine the source of problems using a cloud based digital tracking workflow tool, ServiceNow
• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, Desktops, and other computer equipment
• Research, maintain, install, and troubleshoot all aspects of laptop and desktop hardware and associated software
• Troubleshoot technical issues while interfacing directly with users. Installs, configures, analyzes, resolves, and repairs all hardware and software issues involving Windows and other operating systems
• Provides total support of the desktop environment in accordance with defined standards and procedures
• Follow processes and testing procedures to ensure a high quality of work is delivered to the end-user with minimal disruptions
• Document procedures, standards, best practice configurations, settings, and installation sequences
• Ensure that all laptops and desktops are configured to connect to the correct network environment (Windows)
• Maintain password security, data integrity, and file system security for the computer environment
• Communicate with customers, peers, and management concerning the status of cases, problems, or suggestions
• Supporting large meetings
• Supporting and troubleshooting Conference room technology

About you:

• Excellent oral and written communication skills and should be able to demonstrate these skills during the job interview
• Experience providing excellent customer service to stakeholders
• Maintains strong attention to detail in high-pressure situations

Your experience includes:

• Using critical thinking skills to identify and resolve technical issues
• Working with Active Directory
• 3+ years of experience preferred working directly with customers in a desktop support role to resolve technical hardware issues.
• Broad knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, Sharepoint, Teams, Zoom, OneDrive, Forms, Tasks, Video and OneNote)
• Associate Degree or its equivalent plus 2 years' experience preferred
• Relevant Technical Certifications a plus, A+, MCP or HDI preferred

Location:

THIS IS AN ONSITE POSITION

Our Gold LEED-certified Fremont product-design campus drives innovation, bringing together a diverse set of engineering, design, operations, support and administrative teams. The site is equipped with state-of-the-art clean room and lab space. On-site social activities are popular, including our annual BBQ, ice cream social, and holiday events. Wellness programs, gaming rooms and the on-site fitness center help round out and balance your Seagate work-life experience, along with opportunities to give back to our local community.

The estimated base salary range for this position in the San Francisco Bay Area is: $75,462.40 - $110,007.04. Actual salary range is based on the regional labor market of the role in the geography in which the position is located based on the requirements of the job and your skills. This posted salary range is a good faith and reasonable estimate, and Seagate reserves the right to adjust this range depending on the qualifications of the selected candidate.

Seagate offers comprehensive benefits to its eligible employees; including, but not limited to, eligibility for variable pay bonus, medical, dental, vision and life insurance, short-and long-term disability, 401(k), employee stock purchase plan, health savings account, dependent care and healthcare spending accounts, flexible time off/vacation, paid holidays and paid parental leave and well-being programs.

Location: Fremont, USA, Research Center
Travel: None