(USA) Manager, Business Analysis And Insights- Operations Management

Position Summary...

What you'll do...

Job Description Summary

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Job Description

Manage operations serving our field technicians. Responsible for the effective and successful management of labor, productivity, quality control, and measures for the specific area of operations of the department; digital automation and digital asset monitoring. An effective manager will ensure productive and efficient operations and digital asset performance. Enhance operational procedures, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies. For the operation, they will determine a vision, goals, and an execution strategy to build for the future.

Ensures reporting associates respond to technicians incoming calls by creating processes and procedures; assessing the situation; staging equipment, supplies, and resources; determining the level of involvement and coordination needed by different departments; hiring and dispatching to resolve specialized issues; determining needs and approving requests; ensuring remediation of issues; escalating the issues as required; and updating, executing, and educating teams on corporate initiatives.

Monitors technician efficiency and customer service needs by establishing and maintaining data files on repairs and modifications; communicating corporate and industry standards; ensuring compliance with standards; and evaluating and reporting performance.

Manages department performance indicators by gathering and trending data; validating data related to workflows and labor.

Supervises associates by maintaining confidentiality of associate personal and payroll information; writing performance evaluations and submitting them to manager for final approval; training; conducting interviews and making hiring recommendations to managers; monitoring and reviewing associate behavior and performance; partnering with management to make performance improvement recommendations ; ensuring associate schedules are followed; determining and communicating necessary schedule changes; reviewing associate time information, sick time, vacation days, personal time, and leaves of absence; creating time and attendance reports and sending to appropriate supervisor/manager for review; identifying discrepancies and issues; and informing managers of issues identified.

Live our Values Culture Champion :

Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Live our ValuesServant Leadership : Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change Curiosity & Courage :

Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Embrace ChangeDigital Transformation & Change :

Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Deliver for the CustomerCustomer Focus :

Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.

Deliver for the CustomerStrategic Thinking :

Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.

Focus on our AssociatesDiversity, Equity & Inclusion :

Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.

Focus on our AssociatesCollaboration & Influence :

Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Focus on our AssociatesTalent Management :

Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in Business, Analytics, Statistics, or related field and 2 years' experience in data analytics, project management, business, or related area OR 4 years' experience in data analytics, project management, business, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Statistical Programming Language

Masters: Business Administration

Project Management - Project Management Professional - Certification, Six Sigma Black Belt - Certification, Six Sigma Green Belt - Certification
Primary Location...
2608 Se J St, Bentonville, AR 72716-3724, United States of America