Warehouse Specialist (Data Center)

Who are we?

Job Summary:

Shipping and receiving functions in a data center

Responsibilities

• Supports the team with controls stock inventory and oversees the accuracy of documentation

• Works with internal/external customers and other departments to ensure deliveries are made in a timely manne

Documentation & System Updates

• Ensures accuracy of supporting documentation

• Uses system tools to maintain accurate records, and escalates when queries arise

• Enters all goods received in the stock inventory system, updates the database, and correlates the items received to ensure order requirements are fulfilled

• Supports the team by mentoring junior team members with moderately difficult orders where judgement and recommendations may be required

Shipping & Receiving

• Coordinates with carriers such as FedEx and UPS

• Receives goods delivered to the data center either directly or following acceptance by security, within a moderate scope

• Assists in daily warehouse duties, satisfying internal customers’ requirements, and ensuring accuracy of shipments

• Ensures items are dispatched and coordinates speedy and efficient delivery of goods to the required destination; obtains sign-off for receipt

• Uses Shipment spotlight and shipment dashboard for customers inbound/outbound shipments

Problem Solving

• Contacts suppliers Original Equipment Manufacturer (OEM) and internal customers on stock and projected delivery times for special orders

Inventory Management

• Allocations of stock inventory to internal customers, scheduling materials to be moved to and from Data Center’s; coordinates inventory transfers with related departments. May include applying proper safety procedures related to hazardous materials

• Maintains minimum/maximum stock for projects and operations teams

• Assists with monthly physical counts, reconciling variances, inputting data into the Warehouse Management System (WMS) software using Equinix database

• Picks and correlates items ordered and stores them in the relevant Data Center bins for the customers for standard orders

• Inform recipients of any shortfalls in quantities and backorder times

Hazardous Materials

• Handles hazardous materials independently

• Ensures proper storage of hazardous materials

• Follows and complies with hazardous materials through moderate protocols, as described by regional regulatory bodies

Equipment

• Uses pallet jacks and forklifts

• Organizes stored and/or abandoned equipment and maintains inventory of equipment

• Uses the aging shipment business processes/tools for shipments over 5 days 14 days, 30 days and 90 days

• Liaises with the Customer Service Associate (CSA) team on these issues and implements solutions

• Tracks "in use" and or "highly available" software licenses

• Uses software lifecycle for software license management

• Uses historical data and systems to renew or solve moderate renewal issues for software licensing

Data Center Support

• Assists with delivering and removal of customers equipment from cages

• When requested by a Smart Hand (SH) request, assists with packing customers equipment with packing material so that it can be shipped from the data center

Qualifications

• Typically requires a high school diploma and 2-4 years of equivalent warehouse or logistics experience

• Regional hazardous materials certification preferred