Vacancy Number: 26087

Business Support, Customer Service (Entry)

Job Type: Full-time

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

Position Description

The New Connections Team Member will join the ESB Networks Customer Experience Area as part of a highly skilled team providing excellence in service to all our New Connections Customers. New Connections Team Members deal with a broad range of work including processing Application Forms, generating customer quotations and dealing with internal and external queries. ESB's purpose is to create a Brighter Future for the customers and communities we serve, by leading the transition to reliable, affordable, low-carbon energy.

We aim to meet the customer’s energy needs by bringing the best of our capabilities together to deliver innovative and value-driven solutions for a low-carbon world. Today, we continue to drive progress and change, constantly innovating and evolving to stay relevant and reliable for the many people who depend on us. We are harnessing all our resources for a brighter future, investing in our people and working collaboratively with partners to enhance the lives of our customers, drive economic progress and bring about a more sustainable future.

Key Responsibilities

Processing Customers’ New Connections Applications and generating quotations for same.

Handling external and internal customer queries promptly and politely.

Supporting the roll out of various Customer Improvement Projects and adapting to emerging technologies as required.

Completing all tasks in a professional manner, prioritising customers’ needs and safeguarding their confidentiality.

Maintaining the integrity of ESB’s IT systems, by completing all appropriate updates promptly and accurately.

Personal professional development and upskilling

User Acceptance Testing of new digitised initaitives to ensure they are working as anticipated

Experience and Qualifications

Essential:

Leaving Certificate
Excellent attention to detail.

Strong team player, capable of working on own initiative and the ability to complete tasks to deadlines.

Good IT/numeric skills including use of Outlook.

Excellent communication skills both written, verbal and interpersonal.

Ability to learn and apply new systems and procedures.

Initiative and problem-solving skills.

Desirable:

Good Excel Skills.
Experience of working in a customer focused environment.

Location

ESB Networks, Sarsfield Road, Wilton, Co Cork

Why ESB?

Opportunity to lead Ireland’s transition to net zero carbon future
Progressive, hybrid working model
Career development through mentoring and training
Corporate Social Responsibility Opportunities
Sports and Social Clubs
Networking opportunities
Credit Union
Generous Pension
Access to staff well-being programs
Generous parental leave entitlements
Strong values-based and inclusive culture
Strong commitment to diversity, equity and inclusion
Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

Starting from €32,000 per annum

Closing date

9th January 2025

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie

If you have any queries in relation to this job, please contact recruitment@esb.ie

Your application will be held in reserve for 6 months should you be suitable for the role.

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