What is the opportunity?

This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland. Working as part of a dynamic and supportive team you will have the opportunity to work closely with our personal and business customers.

In this role, you will

Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
Manage the flow of customers to ensure their smooth passage through the Branch
Migration of customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
Recording/updating of relevant customer information on in-house systems
Handle all basic queries/problems and refer complaints as appropriate
Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
Understand your goals, and your role in delivering and achieving the Group's shared ambitions
Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group's success
Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions!
Stay in sync with the letter and spirit of the Minimum Competency Code, you must familiarise yourself with the Code, ensuring that you take the necessary actions to make sure that you operate within the conditions of the Code. Colleagues who do not meet the MCC standards must abide by the Customer Engagement Guidelines

What will make you stand out?

You have a consistent record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team. Self-motivated with a passion to achieve goals and identify sales leads and referrals. You have a curiosity for technology, and are an early adaptor of new technologies. The willingness to learn and grow your career within Bank of Ireland.

Essential Qualifications

There are no essential qualifications required for this role.

More about the team

Our team purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers' lives. Our work is important and so too are the people doing it. Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they interact with us. This focus on the customer is underpinned by our commitment to delivering a differentiated customer experience through the development of a series of service and channel enhancements. With the customer experience underpinning everything we do, it is essential we hire talent that recognises its importance.

Why work with us?

We prioritise work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

Customer Focused - Self
One Group, one team - Self
Manage Risk - Self
Champion Transformation - Self
Accountable - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com.

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