Access and Information Assistant

Post title: Access and Information Assistant
Post number: SS.65073-V1
Salary: £27,269 - £30,060 pro rata per year
Job description: Access and Information Assistant (SS.65073-V1) Job Description (PDF, 281 KB)
Directorate/department: Social Services

Apply online now for post SS.65073-V1

Closing date: 11.59pm, 3 February 2025

Further information

The Common Access Point is the first point of contact within Adult Services. The role of the Access and Information Assistants is providing information, advice, and assistance to the Citizens of Swansea. The role will involve answering telephone calls and email/online enquiries. Working in a preventative way to sign post to appropriate community services and creating referrals using WCCIS.

The Common Access Point also has a Multi- Disciplinary Team presently made up of Social Workers, Physiotherapists and Occupational Therapists.

The role includes working with individuals, families, groups and communities to enable optimum outcomes to promote independence and social inclusion.

Our approach in the team follows the Principles of the Social Services and Well Being Act (Wales) 2014. Which focusses on working with people, in partnership, to meet the client's needs and to stop issues from escalating.

In Swansea, we aim to provide adults and their Carers with the right support at the right time by the right person.

Safeguarding

Within Swansea Council there is a "Safeguarding is Everybody's Business" principle, and this applies to all Swansea Council employees, elected members, volunteers and contractors. Further details can be found at https://www.swansea.gov.uk/corporatesafeguarding

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