Access Services Student Supervisor – Alternate – 1 Opening

The Access Services unit of the Loyola Notre Dame Library seeks to fill one Evening and Weekend Student Supervisor - Alternate position for the Fall 2024 semester, with potential contract renewal in Spring of 2025. The Alternate will work on an as-needed basis when regularly scheduled Evening Student Supervisors are not available to work their shifts.

The Alternate will manage the Library’s Help Desk, supervise student workers, provide high quality customer service, and troubleshoot technology in the absence of a regularly scheduled supervisor. This position is open to sophomore, junior, and senior undergraduate students from Loyola University Maryland or Notre Dame of Maryland University. Graduate students may also be considered.

Compensation: $15/hour

The Alternate may be asked to cover a shift during the following times:

• Monday through Thursday, between the hours of 4pm to Midnight
• Saturdays between the hours of 8:45am to 8pm
• Sundays between the hours of 11:45am to Midnight

During exam periods and inclement weather, the Evening and Weekend Student Supervisor - Alternate may be contacted to assist with the Library’s operations. Shift changes will be made in consultation with the Access Services Librarian.

Position responsibilities:

• Supervises library operations during assigned evening shift.
• Supervises student workers.
• Provides courteous directional, informational, and basic reference assistance to users in person, on the phone, and via email; refers research questions to librarians as needed.
• Uses the integrated library system (Alma) to check out, check in, and place holds on materials for students and faculty. Performs advanced functions in Aleph when appropriate.
• Troubleshoots minor problems with building technology, including computers and scanners. Refers copier and printer issues to designated contacts at each university.
• Completes data collection to document workflow as directed.
• Performs other duties and special projects as assigned.

Required Qualifications:

• Must have completed one year of undergraduate classes and must be currently enrolled as a student at Loyola University Maryland or Notre Dame of Maryland University.
• Excellent interpersonal and communication skills, both written and oral, with a focus on commitment to delivering high quality customer service.
• Strong organizational skills and ability to work independently with little supervision.
• Demonstrated proficiency in use of email systems, Internet web browsers, and desktop office applications including Microsoft Office products.
• Ability to work with frequent interruptions.
• Ability to adapt well to changes in policies, procedures, and technology.
• Ability to move and/or lift up to 40 lbs. with or without accommodation.

Preferred Qualifications:

• Demonstrated ability to supervise others.
• Experience providing high quality customer service in an academic library.
• Experience supporting technology equipment.

About the Library:

The Loyola Notre Dame Library, located in northern Baltimore City, is a member of the University System of Maryland and Affiliated Institutions (USMAI) and serves Loyola University Maryland and Notre Dame of Maryland University. The library serves as an integral part of the campuses by providing information services and resources to support the academic programs and educational concerns of the two institutions. Loyola University Maryland, a member of the Association of Jesuit Colleges and Universities, is recognized for excellence in teaching and learning and Notre Dame of Maryland University is a leader in intellectual and professional excellence in tandem with service to others. The Library serves a total student population of 5,525 FTE that includes 4,406 FTE at Loyola and 1,119 FTE at Notre Dame.

Successful candidates will be subject to a pre-employment background check. Beyond meeting fully its legal obligations for non-discrimination, the Loyola Notre Dame Library is committed to building a diverse and inclusive community where members from all backgrounds can live, learn, and thrive. Candidates must be able to provide proof of eligibility to work in the USA. No visa sponsorship is offered.

Application Procedures: Review of applications will begin immediately, and the position will remain open until filled. Please complete the application process at Loyola-Notre Dame Library Inc - Job Opportunities (paylocity.com) by including a resume, cover letter, and a list of three professional or academic references.