Accounts Receivable Representative
Perks & Benefits:
- Works with customers regarding timely payment to minimize past due receivables.
- Collaborates with customers, the sales department, distribution, operations, and other teams to identify and resolve issues preventing payment.
- Determines next steps in the collection process when faced with a challenging situation, including but not limited to internal escalation.
- Develops and sustains cooperative relationships with internal and external customers and stakeholders through email and phone communication.
- Utilizes MS Excel and Access for customer account research, statement creation, and account reconciliation.
- Utilizes customer or 3rd party web portals for research and resolution of past due invoices and deductions.
- Researches unapplied cash and credits; reconciles with customer invoices or deductions.
- Understands customer billing requirements and follows process accordingly to ensure timely and accurate payments.
- Works with various departments to resolve customer disputes as well as underlying root cause issues.
- Reviews and releases orders adhering to established company policies and procedures. Engages Risk and Sales teams when orders exceed allowed limits.
- Proven experience as a productive individual contributor
- Strong communication skills
- Ability to multitask and thrive in a fast-paced environment
- Ability to handle routine problems, with occasional need for elevated interpretation or deviation from standard procedures.
- Typically requires a minimum of 3 years of experience
- Bachelor's degree in a related field.
- Bilingual, specifically in Spanish.
- Previous Accounts Receivable and/or Customer Service experience.
- Proficiency in MS Access as well as Excel.
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