Admin & Clerical Officer

Refer to job description Communication and Relationships: Take account of the particular communication needs of individuals and groups in order to overcome communication barriers. Deal with difficult telephone calls tactfully and sensitively, take accurate messages and ensure any necessary actions are either taken, or escalated to the appropriate person. Develop and maintain good working relationships with all members of the Respiratory team, administrative staff in other departments and external organisations as appropriate. Support other administrative colleagues within the Respiratory Team to ensure consistent level of clerical excellence and support across both services, as required.

Service Administration: To provide a full, accurate and efficient secretarial service. To book patient appointments and schedule clinics as necessary. To receive all incoming referrals and action as appropriate. To undertake general photocopying, distribution and mail duties as required.

To provide information to patients and service users with any queries regarding appointments, clinics, and general enquiries. Attend and contribute to staff meetings. Produce minutes of meetings as required. To produce reports and relevant documents as requested, distributing as appropriate.

To monitor and order items to replenish stock as required. Operate a filing and retrieval system. Data Processing and Management To input patient information onto the computerised patient system. To manage secure archiving of documentation and disposal.

To file and maintain copies of departmental records. To collate audit information for the manager as required. To ensure that up to date records and data are maintained as per departmental requirements and Trust policy, including the use of information technology. Personal and People Development: To undertake the Trust mandatory training as required.

To attend appropriate training courses identified by the manager. To keep a record of own training and development. To review and reflect on own practice and take an active part in own staff appraisal and development programmes. This job description outlines the current main responsibilities of the post.

However, the duties of the post may change and develop over time and this job description may, therefore, be amended in consultation with the post holder.