Admin Support, Newton Abbot Hospital

An exciting position at Newton Abbot Hospital will offer the successful candidate the opportunity to support across multiple areas based within Newton Abbot Hospital.

The post-holder will offer excellent customer service to colleagues and patient’s alike and be able to manage conflicting demands and manage their own workload; including face to face, email and telephone enquiries.

The post holder will be expected to work generically across multiple departments.

You will be required to work flexible hours over the week in order to meet service requirements, working on a rotational basis as a team covering 8 am to 8 pm service across a 7 day working week, including bank holidays.

To offer administrative support across various areas witin Newton Abbot Hospital including; Outpatient Reception, the Urgent Treatment Centre Reception, Teign and Templer Ward, the Planned Infusion Unit and the A&C Back Office.

General reception/admin duties including; greeting patients, liaising with clinical teams to ensure efficient and effective service throughout each department, offering excellent customer service to patients, colleagues and visitors to the organisaiton.

Newton Abbot Hospital has a warm and welcoming atmosphere. The administrative team take great pride in their work. The team work well together and offer fantastic support to the wider teams working from Newton Abbot Hospital.

We are fortunate enough to work with many specialties throughout the organisation and this adds to the diversity and breadth of this role.

The focus is on excellent customer service to all, supporting our colleagues and maintaining a sense of humour alongside a professional nature.

The building itself boasts light and airy spaces and is well-maintained, which certainly contributes towards the positive working environment offered at the Hospital.

Why work with us

Communicate with a wide range of staff and clients, in person, by telephone and electronically.

Receive all visitors in a courteous, efficient and friendly manner.

Provide excellent customer care, in a calm and professional manner to patients and relatives who may be anxious and distressed.

Pro-actively manage correspondence such as emails, post and telephone calls in line with Trust standards

Assist as far as possible with non-medical enquiries within the remit of the role, ensuring all non-routine and medical enquiries are referred to the appropriate person

Priortise workload effectively and manage conflicting demands in a high pressure environment

Use of multiple computer systems as required within the department such as, but not limited to: IHCS (PAS), CRIS InfloFlex and Symphony

Ensure accurate and up-to-date patient details are maintained on patient information IT systems.

Maintain health records and patient files in line with Trust Health Records Policy

Respond to complaints or concerns where appropriate, escalating to Line Manager if unable to resolve

Comply with GDPR and follow all Trust policies and procedures

To follow Standard Operating Procedures for the department

No budgetary control but an awareness of effective use of resources

No staff supervision but you may be required to mentor new starters

Significant use of Display Screen Equipment