Administration Assistant

PRIMARY RESPONSIBILITIES Process incoming and outgoing mail, emails and enquries in a timely manner Photocopy documentation as required Process changes to patient registration, deduction of record and new patient registration Input data into the patients' healthcare records as necessary Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Accurately clinically coding data on S1 into the patient record Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed action Inputting and extracting data as required to support practice reports Scanning patient related documents and attaching scanned documents into patients' healthcare records Carrying out system searches as requested Reviewing records and accurately producing a summary of the patient's medical history Review all clinical letters ensuring they are processed appropriately in line with extant protocols Typing letters, reports and associated documentation as required Liaising with external agencies, such as hospitals and community services, ensuring referrals are processed efficiently Maintaining an accurate referrals database Processing referrals using the electronic referral system (eRS) Processing requests for information i.e, SAR, insurance / solicitors letters and DVLA forms Maintain a clean, tidy, effective working area at all times Support all clinical staff with general administrative tasks as requested SECONDARY RESPONSIBILITIES Support reception staff, providing cover during staff absences Book appointments There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels