Administrative Assistant

We currently have both full and part time vacancies for a experienced administrators to join our existing team to provide a high quality administration service.

This role will be mainly office based working

Experience in a similar role is essential as you will be required to work autonomously at times. Experience of working with MS Office packages is essential, i,e, Excel, Word, Outlook, Teams, etc.

Midlands and Lancashire Commissioning Support Unit recognises the value serving personnel, reservists, veterans, and military families bring to our business and would encourage people from the armed forces community to apply for our vacancies

Duties will include a range of administrative tasks. The ideal candidates will be an organised individual with excellent interpersonal skills.

You should be able to work as part of a multidisciplinary team as well as be able to work autonomously and use your own initiative when required.

The post will require high levels of concentration and attention to detail. You will be required to work to set processes and Standard Operating Procedures.

Telephone experience would be an advantage as there will be a requirement as part of this role receiving telephone calls from members of the public and professionals.

The NHS is the biggest employer in Europe. It’s a world-renowned institution and an exciting place to work, full of challenges and opportunities.

NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based across the Midlands and North West to make a difference – for our customers, patients and communities.

Offering a full range of professional services to clinical commissioning groups (CCGs), hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies\ across the country, our NHS values underpin everything we do.

In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment.

MLCSU is committed to our process of redeployment at risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information and referring to other team members as appropriate

Providing a sensitive and efficient administrative support to the Personalised healthcare team and maintaining confidentiality of information relating to service users

Dealing with telephone calls and email enquiries in an empathetic and helpful manner, taking messages and passing relevant information to the relevant department or team member

Photocopying, scanning and word processing documents, letters, emails, minutes and reports as and when required and in a timely manner

Ensuring all complaints are dealt with appropriately in accordance with standard operational policy, resolving where possible, and escalating to the appropriate person as required

The post holder must have an advanced level of keyboard and ICT skills and be competent in Microsoft Office programmes

Accurately inputting information and data onto the Personalised Healthcare database.

Ensuring that data systems are kept up to date to allow accurate and detailed reporting capabilities for both internal and external requirements

Carrying out other administration duties as required

Contribute to the maintenance and monitoring of service standards around quality

Ensure mandatory training is kept up to date