Administrative Assistant Pacemaker Services

Deal efficiently and effectively with direct and indirect (i.e., telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, other hospitals and other health professionals and staff, in a courteous and confidential manner and provide assistance as required. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g., terminally ill patients, deaf patients, mentally ill patients, and elderly confused patients. To provide a support service to the technical, secretarial, medical, and nursing staff of the department.

Assist patients and their carers by arranging translation/interpretation facilities via Trust interpreter provider. To ensure the smooth transition of hospital records to satellite pacemaker clinics at other sites. To collect, provide and maintain statistical data for referrals and in-patient/out-patient pacemaker clinics and ICD follow up, for the purpose of aiding the Head Pacemaker Technician in auditing work activity. To liaise with the Pacemaker Technicians in the organisation of pacemaker follow up sessions for patient during Radiotherapy treatment.

To maintain the various filing systems and record books within the department and provide a filing system for all departmental staff to use. Frequent bending, lifting and transportation of heavy bulky case notes. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.