Administrative Assistant - Req24753

Job title: Administrative Assistant B1
Salary: B1 £23,151.48 - £23,892.96
Hours: 37
Contract: Permanent
Location: Various Leeds

About the Business Administration Service

Are you interested in an opportunity to join Leeds City Council and begin a career in Administration?

This opportunity is to join our Business Administration Service which provides administration support to all directorates within the Council.

We support teams such as:

Social Work activity relating to Children & Adults

Children’s Learning & Special Educational Needs

Youth Services

Payment processing

Housing

And many more!

About the role

This role is working in the Business Administration service supporting Children and Families. You will work as part of a team to support the work in the Independent Safeguarding Unit. Good IT skills and attention to detail is essential, you will need to be able to communicate clearly and effectively. You will be working with information that may be of a difficult and sensitive nature.

What we offer you

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

About you
As an Administration Assistant you will bring to the role:

• Excellent communication skills
• Excellent IT skills
• Strong organisational skills
• Flexibility and resilience
• An ability to prioritise.

How to apply
Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role, please contact.
[email protected] 01133784128

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As such we carry out Safer Recruitment checks.

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader..

All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Leeds City Council Job Description

Shared Services consists of employees in the Business Support Centre, Business Administration Service and Contact Centre. These services provide administration support activities to a wide range of teams and services across the council. We help the council to streamline operations by redesigning processes, reviewing models of delivery to enable better sharing of resources and exploiting existing or introducing new technology to modernise the way we work.

Our staff use a range of computer programmes and systems to support services which include those working with teams based across the council in a number of different administration roles. The role involves hybrid working (home/office dependant on service need), potentially working face-to-face with customers and working within the council boundaries as required.

Job Purpose

We have a panel facilitator role available supporting our Children & Families (CY&P) Directorate in the Councils Integrated Safeguarding Unit and Children’s Social Work Service.

This rewarding role is where you would be helping to support Children and Young People across Leeds. You would be making a difference by providing essential administration support to Children & Families professionals to help support some of our most vulnerable families. However equally you will be dealing with very sensitive, sometimes upsetting and confidential information. The Council must do many things in these areas in accordance with legislation so prioritisation and managing deadlines are key factors.

The Administration Assistant role includes preparing for a variety of complex panel meetings and supporting the service with their day-to-day requirements for CY&P who are at risk of coming into care who are in care. You will be required to have strong communication skills and be able to work with a wide range of people including the Police and other external partners as well as administration colleagues, service managers, social workers and families who maybe experiencing a difficult time in their lives.

These are rewarding roles and you would be making a difference to the Council and Citizens of Leeds in everything that you do. The Council is a great place to work with many employee benefits and opportunities for development.

Responsibilities:

• Work with high levels of accuracy for tasks such as checking documents, recording numerical and alphabetical information.
• Identify problems and areas for improvement and offer solutions.
• Work unsupervised, using your initiative to adhere to time scales and deadlines and manage your own workload.
• Carry out a range of administrative duties.
• Work flexibly and move within service areas – working at different locations depending on service demand.
• Maintain effective relationships with other Leeds City Council staff, Elected Members, members of the public and other partnership organisations as appropriate.
• Flexible and adaptable to change to assist other services as required commensurate to grade
• Participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills
• Improve own practice through observation, evaluation, discussion with colleagues and development programmes.
• Work collaboratively with colleagues, knowing when to seek help and advice.
• Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
• Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
• The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.
• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications: Qualifications demonstrating ability in numeracy and literacy or equivalent knowledge

Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

• Well-developed interpersonal and communication skills, including face-to-face, telephone and written communication skills.
• Able to work with, and within, multiple teams and contribute to its development with suggestions for new ways of working.
• Able to work on you own and use your initiative to adhere to timescales and deadlines.
• Good numeracy and literacy skills and the ability to deal with complex tasks with support.
• Able to collate data and use it to produce reports.
• Knowledge of the applications, systems and IT programmes utilised by the service and being able to accurately record and retrieve information
• Understanding of the importance of providing excellent customer services and experience of dealing positively with challenging situations.
• Knowledge and experience of adhering to procedures and legislation relating to confidential information.

Essential Behavioural & other Characteristics

• Understand and embraceLeeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and comply with Leeds City Council policies and procedures.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.

• Safeguarding

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